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Chartway will NEVER contact you directly and ask for specific confidential information (login credentials, PIN, card number, etc.). Be aware of fraudulent text and phone scams and take extra precaution. If you are contacted unprompted, please call us at (800) 678-8765. We are here to help keep your accounts safe.

Policies & Disclosures

The links below contain information regarding important disclosures, notices and statements associated with Chartway membership, products and services.


Disclosure of Account Fees

NCUA Insured Funds Guide

Member Account Agreement

Member Services Policy 

Mobile & Online Banking

Online Banking Terms & Conditions

Credit Cards

Chartway Visa Credit Card Agreement and Disclosure

Chartway Application and Solicitation Disclosure


Home Mortgage Disclosure Act Notice


Business Account Agreement


91.121. Complaint Notification (TX Residents)

Social Media Sweepstakes Terms & Conditions

Unlawful Internet Gambling Notice

ADA Website Accessibility

Children's Online Privacy Protection

Chartway Bylaws

Arbitration Agreement

Privacy Notice

Financial companies choose how they share your personal information. Federal law gives consumers the right to limit some but not all sharing. Federal law also requires us to tell you how we collect, share, and protect your personal information. Please read our privacy notice carefully to understand what we do.

Download our Privacy Disclosure

Texting Disclosure

By texting to Chartway Federal Credit Union, you are opting into our marketing list. Your existing business relationship with Chartway also includes outreach about Chartway and new products and services that might be useful to you. Chartway will not share your cellular number with anyone else.

Read full text messaging disclosure

Security Disclosure

The Credit Union is committed to ensuring the confidentiality of your online transactions. In order to help ensure the security of your information, we want you to know that we will never email, call or otherwise ask for your username, password or other electronic banking credentials.

Read full security disclosure