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Chartway will NEVER contact you directly and ask for specific confidential information (login credentials, PIN, card number, etc.). Be aware of fraudulent text and phone scams and take extra precaution. If you are contacted unprompted, please call us at (800) 678-8765. We are here to help keep your accounts safe.

Website Terms

Chartway Federal Credit Union Website Terms of Use

Welcome to the Chartway Federal Credit Union website.  By accessing, browsing, or using our website, you are agreeing to comply with and be bound by the following Terms of Use (the “Terms”) and all terms and conditions incorporated by reference. Please review these Terms carefully before using the website and information provided by Chartway Federal Credit Union.

Chartway Federal Credit Union may, without notice to you, at any time amend these Terms and any other information contained on this website. The latest Terms will be posted on our website, and you should review the Terms prior to using the website. Your continued use of the website after any changes to these Terms are posted will be considered acceptance of those changes.

Scope of Terms

These Terms apply to the Chartway Federal Credit Union website located at These Terms also apply to any and all online resources, materials, download areas, tools and interactive venues provided on the Chartway Federal Credit Union Website, including without limitation, blogs, knowledge centers, service offerings information, both now and in the future. Chartway Federal Credit Union may also publish medium-specific terms of use in which event, these Terms shall remain in full force and effect to the extent that the Terms do not conflict with the medium-specific terms of use.


The Chartway Federal Credit Union Website; their past, present and future versions; all pages found within the Chartway Federal Credit Union Website; the material and information on the Chartway Federal Credit Union Website; all graphics, text, images, audio, videos, webinars, designs, compilation, advertising copy, articles, user interfaces, artwork, any computer applications, any and all copyrightable material (including source and object code) and all other materials, including without limitations the design, structure, “look and feel,” and arrangement of such content contained on the Chartway Federal Credit Union Website (hereinafter, the “Content”); trade names, trademarks, service marks, logos, domain names, and other distinctive brand elements, whether registered or not are owned, controlled or licensed by or to Chartway Federal Credit Union, and are protected by intellectual property laws (the “Intellectual Property laws”), including but not limited to copyright, trademark, trade dress, domain name, patent, trade secret, international treaties and other proprietary rights and unfair competition laws. In using the Chartway Federal Credit Union Website or the Content, you acknowledge and agree to abide by all applicable Intellectual Property laws, as well as any specific notices contained on the Website. All rights not expressly granted are reserved. 

The Chartway Federal Credit Union Website and the Content may not be copied, reproduced, modified, adapted, translated, transmitted, displayed, published, posted, resold, or otherwise distributed in any way without Chartway Federal Credit Union’s express prior written authorization. You are granted permission to display on your computer, print, and download the Content on this Website solely for your own personal, non-commercial and educational use. You must retain copyright and other notices on any copies of the Content you make. Certain Content and documents available on this Website are open source Content and documents subject to the applicable open source license and are so marked. Your use of those materials is governed by the individual applicable license. Unauthorized use of the Chartway Federal Credit Union Website or the Content contained on or available through the Chartway Federal Credit Union Website or any linked websites may violate applicable Intellectual Property laws or other laws.

Links to Other Websites

Links to other websites are provided solely as a convenience to you. If you use these links, you will leave our website. Chartway Federal Credit Union has not reviewed all of these third party sites, does not control and is not responsible for any of these sites, their content or their privacy policy. Chartway Federal Credit Union does not endorse or make any representations about them, any information, products or materials found there, or any results that may be obtain from using them. If you decide to access any of the third party sites linked to this site, you do so entirely at your own risk.

Information Collection and Use

To enrich your online experience, Chartway Federal Credit Union uses “cookies” and similar technologies and services provided by others to display personalized content, appropriate advertising, and store your preferences on your computer. A “cookie” is a small file containing information that is placed on a user’s computer by a web server. Typically, these files are used to enhance the user’s experience of the site, to help users move between pages in a database, to customize information for a user, and to track the user, their usage of, and their website access preferences. Any information that our web servers may store in cookies is used for internal purposes only.

This information may be aggregated to measure the number of visits, average time spent on the site, pages viewed, etc. to improve the content of the website to better serve our customers. We may also contract with third-party companies who use cookies to measure the performance of a marketing effort on our behalf. We prohibit these companies from using this information for their own marketing purposes or from sharing this information with anyone other than Chartway Federal Credit Union. Google Analytics and Claritas Audience Anywhere pixels have been enabled for this website in order to provide more relevant and useful information to our current and potential customers. We do not control third parties' collection or use of your information to serve interest-based advertising. However these third parties may provide you with ways to choose not to have your information collected or used in this way. To learn more about opting out of internet-based advertising, visit

To prevent any Google Analytics data collection, users can install a Google Analytics Opt-out Browser Add-on. Visitors to Chartway’s website who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using Chartway’s website, with the drawback that certain features of Chartway’s website may not function properly without the aid of cookies. You can set your browser not to accept cookies. By continuing to navigate Chartway’s website without changing your cookie settings, you hereby acknowledge and agree to Chartway’s use of cookies. 

If you wish to receive information from us, you will be required to provide personal information such as your name, email address, etc. We will only use this personal information to provide the service or information that you request. We will not sell, rent, license, or otherwise share your personally identifiable information, including your e-mail address. 

Children Under the Age of 16

Our Website is not intended for children under 16 years of age. No one under age 16 may provide any information to or on the Website. We do not knowingly collect personal information from children under 16. If you are under 16, do not use or provide any information on this Website or through any of its features or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or user name you may use. If we learn we have collected or received personal information from a child under 16 without verification of parental consent, we will delete that information.

Nevada Consumers

Nevada law gives Nevada consumers the right to request that a company not sell their personal information. This right applies even if their personal information is not currently being sold. If you are a Nevada consumer and wish to exercise this right, please submit your request by contacting Chartway Federal Credit Union.   


Section 1798.83 of the California Civil Code requires select businesses to disclose policies relating to the sharing of certain categories of customers' personally identifiable information with third parties. These businesses are required to accept requests for disclosures of these policies from customers but are only required to honor one request per calendar year. Businesses have thirty (30) days to respond to each inquiry to the designated address. Each inquiring customer will receive an explanation of the categories of customer information shared and the names and addresses of any third-party businesses. In limited circumstances, customers' failure to submit requests in the manner specified will not require a response from the business.

If you are a California resident, you may request such information from Chartway by sending a letter to the address listed below. In your letter, please provide your name, address and email address, as well as a request that we provide such information to you, by using the following or similar language, “I request that Chartway provide its third party information sharing disclosures required by section 1798.83 of the California Civil Code.”

Changes to Our Policy

Chartway Federal Credit Union reserves the right to change this policy without notice. Use of the Chartway Federal Credit Union website constitutes consent to any policy then in effect.