Chartway will NEVER contact you directly and ask for specific confidential information (login credentials, PIN, card number, etc.). Be aware of fraudulent text and phone scams and take extra precaution. If you are contacted unprompted, please call us at (800) 678-8765. We are here to help keep your accounts safe.
About the Children's Online Privacy Protection Act (COPPA)
The Children’s Online Privacy Protection Act (COPPA) was passed to give parents increased control over what information is collected from their children online and how such information is used. The law applies to websites and services directed to, and which knowingly collect information from, children under the age of 13.
Policy & Disclosure
While Chartway Federal Credit Union may provide educational resources, the online financial services offered through the website are not designed for or directed toward children under the age of 13. We do not knowingly solicit or collect personally identifiable information (name, address, email, account number, telephone, social security number) from children under 13 without parental or guardian consent. Should we receive online information from any child, we will only use this information to respond directly to the child's request, notify parents, or seek parental or guardian consent. If you believe your child has provided personally identifiable information to us, please contact us at 1-800-678-8765. The Credit Union is not responsible for the data collection and use practices of nonaffiliated third parties. For more information about the Children's Online Privacy Protection Act (COPPA), please visit the Federal Trade Commission website at www.ftc.gov.