Chartway will NEVER contact you directly and ask for specific confidential information (login credentials, PIN, card number, etc.). Be aware of fraudulent text and phone scams and take extra precaution. If you are contacted unprompted, please call us at (800) 678-8765. We are here to help keep your accounts safe.
We are committed to your financial safety, security and privacy online. Please take a moment to review our security policy.
For your protection, we use 256-bit Transport Layer Security strong encryption during your online sessions. Encryption is a sophisticated way of scrambling all information transmitted online before it leaves your computer so that all information, including passwords and online bill payments, are completely unreadable by unauthorized third parties. No transactional information will be transmitted without first being encrypted.
We require that your web browser support at least 128-bit encryption because it is more effective than 40-bit encryption. While 40-bit encryption might be fine for low risk transactions, it is not adequate for protecting financial transactions.
When you supply data via the Internet, it is encrypted before it travels. We decode and process the data at our end. When we provide data to you, it is encrypted at our end, and sent to you. When you receive it, your browser decodes the information and displays it to you.
You can ensure that your online information is encrypted in your web browser if a small, unbroken lock appears in the address bar.
To further safeguard your account information against unauthorized access, the software employs a multi-factor authentication scheme. The scheme includes images, passwords and security questions. It prevents an unauthorized user from accidentally or deliberately determining your session ID while you are online and executing transactions against your account.
For a secure system running fully-patched Windows 7/8/10 or Macintosh OS X operating systems, we recommend using the most current versions of the following browsers: Internet Explorer, Firefox or Safari. Older versions of these operating systems or browsers may continue to work but may not be completely secure or fully supported.
The online password format and complexity have changed to ensure your online banking events are secure.
The online banking password requirements are:
Timed Log Out
If you forget to log out, we do it for you by terminating your banking session after 10 minutes. You will be required to login again to begin another session. This built-in safeguard protects your account information from unauthorized access in the event you are called away from your computer during an online session, or forget to log out at the conclusion of your session.
Each of the foregoing security features is designed to protect confidentiality of your online transactions and account information. You can help protect yourself by implementing alternative risk control processes like the following:
Please refer to the online brochure titled Conducting Your Transactions Online to learn more about Overdraft Privilege controls for both personal and commercial accounts. If you have any questions regarding the security of your online transactions, please contact a member of our Customer Service team.