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Chartway will NEVER contact you directly and ask for specific confidential information (login credentials, PIN, card number, etc.). Be aware of fraudulent text and phone scams and take extra precaution. If you are contacted unprompted, please call us at (800) 678-8765. We are here to help keep your accounts safe.

Member Help
You’ve got questions, we have answers.


Routing Number

251481614 Chartway's routing and transit number is listed at the top of each page on  

Find your Account Number

Use Online Banking to find your account number (ACH). Click “Details & Settings” at the top of your selected account.

You can make a one-time payment using Express Pay or use Bill Pay in Chartway's Online & Mobile Banking.

Choose a topic below to find answers to FAQs

  • What are your hours of operation?

    Operating hours:

    • Branches are open Monday through Thursday from 9 AM. - 5 PM and Friday from 9 AM - 6 PM;
    • On Saturday, branches are open from 9 AM - 1 PM;
    • Our Direct Teller is open Monday–Friday 8 AM - 7 PM and Saturday 8 AM - 3 PM;
    • All branches are closed Sunday.

    Find the hours of the branch near you! The operating hours are listed by the branch information.

    All Chartway locations and Member Solutions Center are closed on all federal holidays. Below is a list of our 2023 closings:

    • New Year's Day - January 1
    • Martin Luther King, Jr. Day - January 15
    • Presidents' Day - February 19
    • Memorial Day - May 27
    • Juneteenth - June 19
    • Independence Day - July 4
    • Pioneer Day (Utah branches only) - July 24
    • Labor Day - September 2
    • Columbus Day - October 14
    • Veterans' Day - November 11
    • Thanksgiving Holiday - November 28 & November 29
    • Christmas Day - December 25


  • How do I change my address or any other contact information?

    You can update your contact information within Online Banking.

    1. Log in to Online Banking or Mobile App
    2. Click “Settings & Alerts”
    3. Select “Update Contact Info”
    4. Edit your address
    5. Click “Save”

    If you have multiple account numbers, select each box to update contact information to all accounts.

  • How do I order checks?

    If this is your first time ordering checks, please visit us at one of our branches or call us at (800) 678-8765 to review the various styles and prices.

    To re-order new checks online,  visit

    If you are ordering checks from another company, please use the below information:

    Chartway's Address: 5700 Cleveland St, Virginia Beach, VA 23462

    • Routing Number - 251481614
    • Account Number - Your checking account number is different from your member number. Do not use your member number.
  • How can I get a copy of my 1099 or other tax documents?

    Tax documents are mailed by January 31. Tax documents are also available mid-January in Online Banking.

    To access via online banking, follow the steps below:

    1. From the "Menu" tab, select "Account Services"
    2. Select "eStatements"
    3. Then select the Tax Document you wish to view.

    Below is a list of tax documents:

    • 1099-INT: more than $10 in dividends earned during the year (no 1099-INT forms issued for IRA investments)
    • 1099-R: made distribution from a retirement account (Traditional/Roth IRA)
    • 1098: $600 or more of mortgage interest during the year
    • 5498: shows the FMV (12-31 IRA ending balance) for (Traditional/Roth IRA); Required Minimum Distribution amount for the tax year
  • How do I add a travel notification to my account?

    If you have Online Banking, follow the steps below to avoid unnecessary card holds/freezes while traveling:

    1. Login at least 24 hours prior to travel
    2. From the Main Menu, select Accounts Services
    3. Click Manage Your Card
    4. Select the card you will be traveling with and follow the prompts to add a Travel Notification.

    If you do not use Online Banking, please call us at 800-678-8765 no later than 24 hours prior to traveling outside of your local area (domestic or foreign).

  • Where can I find a Direct Deposit form?

    A Direct Deposit (or ACH) Form can be found at the bottom of our homepage under "Forms" or on the Frequently Used Forms section of the Member Help page.

  • What is Chartway's Federal ID Number?

    Our Federal ID number (tax identification number): 54-0674620

  • How do I add a joint owner on my account?

    In order to add a joint member, you and the person you would like to add can stop by a branch location. Please make sure all parties bring an unexpired government issued ID Card.

    You can also request this change by calling us at (800) 678-8765, and we will send you forms to add a joint owner.  If you decide to add a joint owner over the phone, keep in mind that the forms will need to be notarized.

  • How do I close my account?

    To close an account, please contact our Member Solutions Center at (800) 678-8765 or stop by any of our branch locations.

  • Is there a fee for cashier's checks?

    We do not charge members a fee for cashier’s checks.

  • What notary services do Chartway notaries provide?

    Basic notarization is available for our members, whether it is a handwritten or typed document. We offer notary service at no charge at any of our branch locations. Please be sure to bring a valid photo ID.

  • What types of documents cannot be notarized by Chartway notaries?

    Chartway is not authorized to notarize the following:

    • Certify true copies of birth, death, and marriage certificates - only the Division of Vital Records/Statistics may perform such certifications.
    • Certify true copies of court issue documents
    • Perform marriage ceremonies
    • Notarize their own signature
    • Documents where the name on the document does not match the name on the ID presented
    • Blank or incomplete documents
    • Faxed or copied signatures
    • Wills and documents that the notary has a financial interest in, for example:
      • The notary is a party of the document;
      • The notary's spouse is a party to the document;
      • The notary is a signatory or is named in the document;
      • The notary or his or her spouse has a "direct beneficiary interest" in the document.

  • What do I do if I forgot my username?

    If you have forgotten your Online Banking Username, you are able to reset it from

    Simply select Forgot Username located under the Login tab of any page of the website.

    You will be directed to the Forgot Username page where you will need to fill in the following information:

    • Member Number
    • Member Last Name
    • Full Social Security Number
    • Full Date of Birth
    • 5-Digit Zip Code

    After the information is filled in, you will then select where you want your Username to be sent to by filling in a matching Email or Phone Number of what is on your account. 

  • How do I log into Chartway Online Banking?

    To log into Chartway Online Banking click the green "Online Banking Login" button at the top of To enroll in Chartway Online Banking, visit or download the Chartway Mobile App from the App Store or Google Play.  

  • How do I change my Online Banking password?

    To change your password through Online & Mobile Banking, follow the steps below:

    1. Login to Online Banking or Mobile App
    2. Select “Settings & Alerts” in the menu
    3. Click “Update Password”
    4. Input the following:
      • Current Password
      • New Password
      • Confirm New Password
  • What do I do if I have been locked out of my Online Banking?

    Lockouts automatically expire after 24 hours. If you still need assistance or cannot wait, please call us at (800) 678-8765, use video banking, or stop by any of our conveniently located branches.

    If you are locked out often, we suggest that you try resetting your login credentials. To reset your password, simply navigate to our Chartway Home Page. Click on the Forgot Password link directly beneath the Online Banking Login box. Next, follow the prompts to reset your password.

    To change your Online Banking login, follow the below:

    1. Login to Online Banking or Mobile App
    2. Select “Settings & Alerts”
    3. Click “Update Login ID”
    4. Type in a new Online Banking Login and click “Save new Login ID”
  • How do I sign up to receive eStatements?

    To enroll for eStatements, follow the steps below:

    1. Login to Online or Mobile App
    2. Verify your email address under "Settings & Alerts" >"Update Contact Info"
    3. Once confirmed select “Account Services” from the menu on the left- hand side
    4. Click “eStatements”
    5. Accept the terms and conditions
  • How do I create alert notifications on my account?

    Creating a Deposit Alert Notification

    1. Sign into the Chartway Mobile Banking App or your computer.
    2. Select “Settings & Alerts” in the navigation menu, then click “Alert Settings”
    3. Click “New Alert” and choose “History Alert” in the drop down
    4. Select the account you wish to set the alert for
    5. Select Credit Transaction, then select Greater than
    6. Enter in the amount of the deposit you want to be alerted for, then click save
    7. Select Phone or Text and enter in your phone number where you wish to receive the alert
    8. Agree to the Terms and click Save

    Creating an Available Balance Alert Notification

    1. Sign into the Chartway Mobile Banking App or your computer.
    2. Select “Settings & Alerts” in the navigation menu, then click “Alert Settings”
    3. Click “New Alert” and choose “Account Alert”
    4. Select Available Balance, then select Greater than
    5. Enter your desired balance you wish to be notified for, then click save
    6. Select Phone or Text and enter in your phone number where you wish to receive the alert
    7. Agree to the Terms and click Save
  • How can I check my account balance?

    Checking your account balance is easiest through Online or Mobile Banking:

    1. Login to Online Banking or Mobile App
    2. Select the account you wish to verify
    3. Review the history.
  • How do I make a mobile deposit?

    Follow the steps below using your smartphone device 

    1. Log in to the Chartway mobile app
    2. Select Mobile Deposit on the home page or navigate to “Transfers & Payments” and select “Deposit a Check”
    3. Choose your account and enter the deposit amount
    4. Take photos of the front and back of your endorsed check. Always make sure the back of the check is endorsed with the signature of the payee and “For Mobile Deposit Only at CFCU.”
    5. Review and approve the check images.
    6. Submit the images for deposit

    You should retain the check for fourteen (14) business days after receiving confirmation that it posted to your account.

  • When will my mobile deposit be available in my account?

    Checks deposited Monday - Friday will be available as follows:

    • $225 will be available the same day
    • $5,300 will be available in two (2) business* days
    • $5,525 and above will be available in seven (7) business* days

    *Holidays on which we are closed are not considered business days.

    *If your account has been opened less than 30 days, then the entire deposit will be on hold for 7 business days.

    Example: A check deposited in the amount of $10,000 using Mobile Deposit on Friday, $225 will be immediately available, $5,300 will be available on Tuesday after 12:00am ET. The remaining $4,475 will be available on the seventh business day from the date of the original mobile deposit.

  • What types of checks can be deposited with mobile deposit?

    Any checks drawn from a U.S. financial institution in U.S. dollars are eligible for mobile deposit.

    This includes personal checks, corporate / business checks, cashier's checks, and government checks.

  • What is the maximum value per check deposit allowed in Mobile Deposit?

    The maximum amount that can be deposited in a business day is $75,000. There is no limit on the number of checks deposited, provided the monetary value of the deposits does not exceed $75,000.

  • Is the Mobile Banking App supported on my phone?

    Chartway Mobile Banking app is supported on Apple and Android devices that fall within the categories below:

    • iPhone devices iOS software version 13.0.0 and newer
    • Android devices software version 8.0.0 and newer

    To make a mobile deposit, your smartphone camera must have a 2.0+ megapixel resolution and autofocus.

  • What web browsers support Chartway Online Banking?

    Our online banking is supported by the following web browsers for their safety and security:

    • Google Chrome
    • Microsoft Edge
    • Mozilla Firefox

    As of April 7, 2020, our Online Banking will not support Internet Explorer 11.

  • How do I update my contact information for Secure Access Codes?

    Once signed into online banking you will need to:

    • Select “Settings & Alerts”
    • Click “Secure Delivery”
    • Update your information to receive secure access codes

    You will also need to update your contact information by clicking “Update Contact Info”.

    Our secure access codes are an enhanced security feature. Once you have clicked “Register Device” on each of your devices for our online and mobile banking services and successfully logged in, a secure access code will no longer be required. When you access your accounts from an unrecognized device, a secure access code will be sent to you so that you can authorize use.

  • How do I remove a linked account?

    To remove a linked account:

    1. Go to the Main Menu
    2. Select “Settings & Alerts”
    3. Click “Account Display”
    4. Find the account you want to remove and click the tile.
    5. Select “Remove” to delete the linked account.
  • Can I print out my statement using Online Banking?

    If you are enrolled in our eStatement service, you can view or print a copy from your Online Banking account by going to Account Services, then Statements. You will need to download a PDF reading software to view your eStatement if you have not already.

  • Would Chartway ever ask for specific confidential information?

    Chartway will NEVER contact you directly and ask for specific confidential information (login credentials, PIN, card number, etc.). Be aware of fraudulent text and phone scams and take extra precaution. If you are contacted unprompted, please call us at (800) 678-8765. We are here to help keep your accounts safe. Please visit our Fraud & Security page for more information.

  • How do I make a payment to my credit card on Chartway’s online banking?

    You have two options to make a payment through Online Banking.

    Login to Online or Mobile Banking to begin:

    1. If the funds are in your Chartway account:
      • Click Transfers and Payments, then Funds Transfer.
    2. If the funds are with another financial institution:
      • Select Account Services, then Credit Cards.
      • You will need to register your card and select Payments from the left menu.
  • How do I know if my payment was sent or received?

    By going to "Payments" and then "View History" on the top navigation located within Bill Pay.

    You must fill out the parameters in the payment search box on the left to locate the payment, then you will be able to view the "Sent On" date along with the status of the payment.

  • How do I set up a one time or recurring bill payment?

    To set up a one-time bill payment, follow the steps below:

    1. Log in to Online or Mobile Banking
    2. Select "transfer & payments" in the menu
    3. Select “pay a bill”
    4. Input the dollar amount and payment date for the payee you wish to pay.
      • Please note the “Deliver by Date” may be different than the Payment Date
    5. Review the information and click submit payment

    To set up a recurring bill payment, follow the steps below:

    1. Follow steps 1-3 above
    2. Locate the Payee you wish to pay and click the 'Make it Recurring' link above the “Pay” button
    3. Input the required information
    4. Select 'Frequency I create' or 'When my new eBill arrives'
    5. Follow the prompts (please note the Deliver By date)
    6. Review the information and click submit payment.
  • How does Bill Pay service work?

    With Chartway’s Bill Pay service, you’ll never have to buy another stamp to mail your bills. You can pay an unlimited number of bills online to anyone you wish with Bill Pay. It sure beats all the trouble of sending checks through the mail. Enjoy the following benefits:

    • Access to pay your bills 24 hours a day
    • No stamps or envelopes
    • Make multiple bill payments at one time
    • Set up recurring bill payments (monthly, weekly, etc.)

  • How do I order a new debit card?

    Debit cards can be ordered in Online Banking, at a branch, in video banking, or over the phone.

    If you are using Online Banking, from the Main Menu:

    1. Select Account Services
    2. Then Manage your Card
    3.  From there you will follow the prompts

    Please note, if you order your card in-branch, you may receive an instant issue card. If you order your new debit card over the phone, it will be shipped to the address you have on file. Fees may apply.

  • How do I redeem credit card rewards points?

    Track your credit card rewards points and view all your redemption options in online banking.

    • Log in to Chartway Online Banking
    • Go to "Credit Cards" under the "Account Services" tab
    • You’ll automatically access the Chartway Rewards to see your rewards balance and start redeeming your points

    Learn more about Chartway Rewards on the Credit Cards page.

  • What do I do if I lose my credit or debit card?

    Login to Online Banking and from the Main Menu:

    1. Select Account Services
    2. Then Manage Your Card
    3. From there you will select the card and follow the prompts to report your lost card

    You can also call us at (800)678-8765 anytime to report your card lost or stolen.

    Generally, it takes 7-10 business days for you to receive your new card. If you need it sooner, ask the Member Service Representative for alternative delivery options.

  • How do I change my personal identification number (PIN) for my debit card?

    To change your debit PIN, call (888) 886-0083. Keep your card on hand and be prepared to enter your full card number.

    Once you are verified as the cardholder, you will be able to select a new debit card PIN. This change will occur in real-time.

  • How do I make a balance transfer on my credit card?
    1. Login to Online Banking or the Mobile App
    2. Select Credit Cards from from the quick links in the top right of the online banking home page
    3. Access the Credit Card Management Portal
    4. Add a card
    5. Click Services
    6. Add the Credit Card Account
    7.  Input the Payee information (Credit card account information of the credit card the balance is being transferred from)
    8. Verify the Payee Addresses
    9. Review Balance Transfer Request
    10. Review Terms & Conditions
    11. Click Submit Request

    Or come see us at one of our convenient branches, use video banking, or call 800-678-8765.

  • What ATM networks do you use?

    We use The Co-Op® Network and CU HERE Programs

    The Co-Op® Network is the nation’s largest credit union-owned, surcharge-free ATM network. The CU HERE Program is a voluntary surcharge-free ATM program within the CU24 network where participating ATM owners agree not to surcharge other CU HERE Program participants.

    Click here to find ATMs locations

  • Are there any service fees for ATM withdrawals?

    There are no service fees at Chartway ATM’s for the following:

    • Member of Chartway
    • Member of a Shared Branch Network

    Members of Chartway can use Shared Branch Network ATM’s for free. Also, you can use your ATM or Debit card to receive cashback at no charge when you use it at a retail location.

    Fees are only charged for cash withdrawals outside of Chartway ATM network.

  • Can Chartway members use the Shared Branch Network branches to complete transactions?

    Yes, you can conduct most business on your Chartway accounts at other credit unions. The Shared Branch Network Service Centers are located throughout the United States and provide limited service to credit union members.

    Members are able to perform the following functions without a fee:

    • Deposits
    • Withdrawals
    • Transfers
    • Notary
    • Loan Payments
    • Check Cashing
    • Cashier's Checks

    Note: The service center has a limit of $10,000 per day.

    Members are not able to perform the following functions:

    • Money Orders
    • Gift Cards
    • Do a withdrawal or cash a check if their account is in the negative - even if they have Overdraft Protection
    • Use Overdraft Privilege or Overdraft Protection

    Note: Service Centers are not able to access or view a member's credit card

    Additional Services they may offer are:

    • 24 Hour ATM
    • Night Deposit Boxes
    • Theme Park Tickets
    • Cash Advances
  • Where are the Shared Branch Locations?

    To find a Shared Branch (also called CU Service Center) that is near you and their hours, click here to visit the Locations page and select "CU Service Center" on the side bar of the Locator Search Map.

  • What is the background of adopting an Arbitration Agreement?

    Chartway Federal Credit Union’s Member Account Agreement was recently amended to include a binding arbitration agreement and jury trial waiver. We are adopting arbitration as the method of resolving legal disputes with members. This means that instead of filing lawsuits in the traditional court system to resolve a legal dispute, we will take our dispute to a neutral third-party arbitrator who will hear the claim, receive evidence from both Chartway Federal Credit Union and the member, and decide the resolution. The arbitration process is less formal and is usually much quicker. Under Chartway’s arbitration agreement, members are not able to file or participate in a class action lawsuit against the credit union. Each claim is arbitrated on an individual basis.

  • Can I opt out of the Arbitration Agreement?

    Members have thirty days to opt out from the date of notification.

  • How does this affect my membership?

    This change does not impact your membership or how you use your Chartway accounts or services. If you have a legal dispute regarding any product, service or experience with Chartway Federal Credit Union covered by the arbitration agreement, we will first attempt to resolve it informally. If that isn’t possible, we will use arbitration to resolve the dispute.

  • Where can I find my membership agreement?

    The membership agreement is provided at account opening. It is also available here: Membership Account Agreement

  • What is Arbitration and how does it work?

    Arbitration is the out-of-court resolution of a dispute between parties to a contract, decided by an impartial third party (the arbitrator).

    Arbitration can be an efficient means to resolve legal disputes between parties. Arbitration is designed to be less costly than filing in court, likely more convenient, and the member will have the same available remedies

Chartway Contact Information

Contact us when you have questions or need assistance. There are multiple ways to connect. If you can't find exactly what you need, you can chat face-to-face with us using Chartway Video Banking. You can call us at (800) 678-8765, and we'll connect you to the right person.

Member Solutions Center

Mortgage Loan Officers

Talk to one of our mortgage loan officers to get answers to any of your questions or to ask for advice at any stage of the mortgage process.


Credit Report Disputes

Lienholder & Insurance

  • Mail to:
    5700 Cleveland St
    Virginia Beach, VA 23462


Home Equity Payoff Requests

Supervisory Committee

  • PO Box 12822
    Norfolk, VA 23541