Chartway will NEVER contact you directly and ask for specific confidential information (login credentials, PIN, card number, etc.). Be aware of a fraudulent text scam and take extra precaution. If you are contacted unprompted, please call us at (800) 678-8765. We are here to help keep your accounts safe.
251481614 Chartway's routing and transit number is listed at the top of each page on Chartway.com.
Use Online Banking to find your account number (ACH). Click “Details & Settings” at the top of your selected account.
You can make a one-time payment using Express Pay or use Bill Pay in Chartway's Online & Mobile Banking.
Operating hours can vary by branch:
Find the hours of the branch near you! The operating hours are listed by the branch information.
All Chartway locations and Member Solutions Center are closed on all federal holidays. Below is a list of our 2023 closings:
You can update your contact information within Online Banking.
If you have multiple account numbers, select each box to update contact information to all accounts.
If this is your first time ordering checks, please visit us at one of our branches or call us at (800) 678-8765 to review the various styles and prices.
To re-order new checks online, visit OrderMyChecks.com.
If you are ordering checks from another company, please use the below information:
Chartway's Address: 5700 Cleveland St, Virginia Beach, VA 23462
Tax documents are mailed by January 31. Tax documents are also available mid-January in Online Banking.
To access via online banking, follow the steps below:
Below is a list of tax documents:
If you have Online Banking, follow the steps below to avoid unnecessary card holds/freezes while traveling:
If you do not use Online Banking, please call us at 800-678-8765 no later than 24 hours prior to traveling outside of your local area (domestic or foreign).
A Direct Deposit (or ACH) Form can be found at the bottom of our homepage under "Forms" or on the Frequently Used Forms section of the Member Help page.
Our Federal ID number (tax identification number): 54-0674620
In order to add a joint member, you and the person you would like to add can stop by a branch location. Please make sure all parties bring an unexpired government issued ID Card.
You can also request this change by calling us at (800) 678-8765, and we will send you forms to add a joint owner. If you decide to add a joint owner over the phone, keep in mind that the forms will need to be notarized.
To close an account, please contact our Member Solutions Center at (800) 678-8765 or stop by any of our branch locations.
We do not charge members a fee for cashier’s checks.
Basic notarization is available for our members, whether it is a handwritten or typed document. We offer notary service at no charge at any of our branch locations. Please be sure to bring a valid photo ID.
Chartway is not authorized to notarize the following:
If you have forgotten your Online Banking Username, you are able to reset it from Chartway.com.
Simply select Forgot Username located under the Login tab of any page of the website.
You will be directed to the Forgot Username page where you will need to fill in the following information:
After the information is filled in, you will then select where you want your Username to be sent to by filling in a matching Email or Phone Number of what is on your account.
To log into Chartway Online Banking click the green "Online Banking Login" button at the top of Chartway.com. To enroll in Chartway Online Banking, visit www.chartway.com or download the Chartway Mobile App from the App Store or Google Play.
To change your password through Online & Mobile Banking, follow the steps below:
Lockouts automatically expire after 24 hours. If you still need assistance or cannot wait, please call us at (800) 678-8765, use video banking, or stop by any of our conveniently located branches.
If you are locked out often, we suggest that you try resetting your login credentials. To reset your password, simply navigate to our Chartway Home Page. Click on the Forgot Password link directly beneath the Online Banking Login box. Next, follow the prompts to reset your password.
To change your Online Banking login, follow the below:
To enroll for eStatements, follow the steps below:
Creating a Deposit Alert Notification
Creating an Available Balance Alert Notification
Checking your account balance is easiest through Online or Mobile Banking:
Follow the steps below using your smartphone device
You should retain the check for fourteen (14) business days after receiving confirmation that it posted to your account.
Checks deposited Monday - Friday will be available as follows:
*Holidays on which we are closed are not considered business days.
*If your account has been opened less than 30 days, then the entire deposit will be on hold for 7 business days.
Example: A check deposited in the amount of $10,000 using Mobile Deposit on Friday, $225 will be immediately available, $5,300 will be available on Tuesday after 12:00am ET. The remaining $4,475 will be available on the seventh business day from the date of the original mobile deposit.
Any checks drawn from a U.S. financial institution in U.S. dollars are eligible for mobile deposit.
This includes personal checks, corporate / business checks, cashier's checks, and government checks.
The maximum amount that can be deposited in a business day is $75,000. There is no limit on the number of checks deposited, provided the monetary value of the deposits does not exceed $75,000.
Chartway Mobile Banking app is supported on Apple and Android devices that fall within the categories below:
To make a mobile deposit, your smartphone camera must have a 2.0+ megapixel resolution and autofocus.
Our online banking is supported by the following web browsers for their safety and security:
As of April 7, 2020, our Online Banking will not support Internet Explorer 11.
Once signed into online banking you will need to:
You will also need to update your contact information by clicking “Update Contact Info”.
Our secure access codes are an enhanced security feature. Once you have clicked “Register Device” on each of your devices for our online and mobile banking services and successfully logged in, a secure access code will no longer be required. When you access your accounts from an unrecognized device, a secure access code will be sent to you so that you can authorize use.
To remove a linked account:
If you are enrolled in our eStatement service, you can view or print a copy from your Online Banking account by going to Account Services, then Statements. You will need to download a PDF reading software to view your eStatement if you have not already.
You will need to logout of your session prior to requesting a new call. While in the app, navigate to the taskbar in the top left. The taskbar will display as three orange lines. Once opened, navigate to the bottom and select logout.
Monday-Friday from 8:00 AM - 9:00 PM ET and Saturday 8:00 AM - 5:00 PM ET
Chartway Video Banking is fast, secure, convenient way to access face-to-face banking wherever you are.
With our new innovative Video Banking service you can safely and securely:
You have two options to make a payment through Online Banking.
Login to Online or Mobile Banking to begin:
By going to "Payments" and then "View History" on the top navigation located within Bill Pay.
You must fill out the parameters in the payment search box on the left to locate the payment, then you will be able to view the "Sent On" date along with the status of the payment.
To set up a one-time bill payment, follow the steps below:
To set up a recurring bill payment, follow the steps below:
With Chartway’s Bill Pay service, you’ll never have to buy another stamp to mail your bills. You can pay an unlimited number of bills online to anyone you wish with Bill Pay. It sure beats all the trouble of sending checks through the mail. Enjoy the following benefits:
Debit cards can be ordered in Online Banking, at a branch, in video banking, or over the phone.
If you are using Online Banking, from the Main Menu:
Please note, if you order your card in-branch, you may receive an instant issue card. If you order your new debit card over the phone, it will be shipped to the address you have on file. Fees may apply.
Track your credit card rewards points and view all your redemption options in online banking.
Learn more about Chartway Rewards on the Credit Cards page.
Login to Online Banking and from the Main Menu:
You can also call us at (800)678-8765 anytime to report your card lost or stolen.
Generally, it takes 7-10 business days for you to receive your new card. If you need it sooner, ask the Member Service Representative for alternative delivery options.
To change your debit PIN, call (888) 886-0083. Keep your card on hand and be prepared to enter your full card number.
Once you are verified as the cardholder, you will be able to select a new debit card PIN. This change will occur in real-time.
Or come see us at one of our convenient branches, use video banking, or call 800-678-8765.
To submit a dispute or fraud claim, submit the Cardholder Debit Dispute/Fraud Form.
Chartway offers several ways to provide proof of insurance:
Note: Please do not mail payments to this address. Vehicle, boat, or recreational loan payments should be mailed to Chartway FCU 5700 Cleveland Street, Virginia Beach, VA 23462.
We use The Co-Op® Network and CU HERE Programs
The Co-Op® Network is the nation’s largest credit union-owned, surcharge-free ATM network. The CU HERE Program is a voluntary surcharge-free ATM program within the CU24 network where participating ATM owners agree not to surcharge other CU HERE Program participants.
There are no service fees at Chartway ATM’s for the following:
Members of Chartway can use Shared Branch Network ATM’s for free. Also, you can use your ATM or Debit card to receive cashback at no charge when you use it at a retail location.
Fees are only charged for cash withdrawals outside of Chartway ATM network.
Yes, you can conduct most business on your Chartway accounts at other credit unions. The Shared Branch Network Service Centers are located throughout the United States and provide limited service to credit union members.
Members are able to perform the following functions without a fee:
Note: The service center has a limit of $10,000 per day.
Members are not able to perform the following functions:
Note: Service Centers are not able to access or view a member's credit card
Additional Services they may offer are:
To find a Shared Branch (also called CU Service Center) that is near you and their hours, click here to visit the Locations page and select "CU Service Center" on the side bar of the Locator Search Map.
Each transaction will be rounded up individually, totaled, and then transferred to the savings account of your choice.
Here's an example:
For the example above, the total round up for all amounts is $2.59, which will be transferred to the member's savings account
If you have a multiplier set up, we will multiply by the day's total and then transfer to your savings account. Using the above example, if you have a multiplier set to 3x, ($2.59 x 3) would transfer over a total of $7.77
The savings will remain in the savings account and not transferred back to the checking account.
No. To protect you from this happening, we will not make a SimpleSavings transfer on any day your checking account does not have the available balances to cover the transfer. Please know, your purchases will be charged to your checking account, but a SimpleSavings transfer will not be made in this event.
Give us a call at (800) 678-8765, visit a branch, or connect using Video Banking to enroll.
Chartway Federal Credit Union’s Member Account Agreement was recently amended to include a binding arbitration agreement and jury trial waiver. We are adopting arbitration as the method of resolving legal disputes with members. This means that instead of filing lawsuits in the traditional court system to resolve a legal dispute, we will take our dispute to a neutral third-party arbitrator who will hear the claim, receive evidence from both Chartway Federal Credit Union and the member, and decide the resolution. The arbitration process is less formal and is usually much quicker. Under Chartway’s arbitration agreement, members are not able to file or participate in a class action lawsuit against the credit union. Each claim is arbitrated on an individual basis.
Members have thirty days to opt out from the date of notification.
This change does not impact your membership or how you use your Chartway accounts or services. If you have a legal dispute regarding any product, service or experience with Chartway Federal Credit Union covered by the arbitration agreement, we will first attempt to resolve it informally. If that isn’t possible, we will use arbitration to resolve the dispute.
The membership agreement is provided at account opening. It is also available here: Membership Account Agreement
Arbitration is the out-of-court resolution of a dispute between parties to a contract, decided by an impartial third party (the arbitrator).
Arbitration can be an efficient means to resolve legal disputes between parties. Arbitration is designed to be less costly than filing in court, likely more convenient, and the member will have the same available remedies
Contact us when you have questions or need assistance. There are multiple ways to connect. If you can't find exactly what you need, you can chat face-to-face with us using Chartway Video Banking. You can also email us or call us at (800) 678-8765, and we'll connect you to the right person.
Talk to one of our mortgage loan officers to get answers to any of your questions or to ask for advice at any stage of the mortgage process.