Skip to main content
Fraud & Security
We are committed to your financial safety, security and privacy online.

Please take a moment to review our security policy.

Fraud & Security Center

Tips for Protecting Your Personal Information:

  • Always be wary of any emails, messages, or phone calls that request confidential information, like your account numbers, login IDs, PINs and passwords, or any other personally identifiable information. 
  • Ask the caller for their name and a number that you can call them back at. If this number doesn’t match the one they called you from, this is a major red flag.
  • Many fraudsters use scare tactics, such as threatening to disable your account. Don't feel pressured into providing information.
  • Never click on links in an email or text, unless you are absolutely certain who sent it.
  • As always, you should frequently review your account history for any unusual transactions. 

And remember Chartway will NEVER contact you directly (by phone, email, or text) to ask for specific confidential information, including your:

  • Debit or credit card number
  • Personal Identification Number (PIN)
  • Security (CVV) code on back of card
  • Online Banking username or password
  • Social Security Number

Chartway will never solicit your personal information over the phone, by email, or by text.

If you ever suspect unauthorized activity on your Chartway account, please call us at (800) 678-8765. We’re here to help keep your financial accounts safe and secure.

Fraud & Security News

  • Be Aware: Card Cracking

    | Fraud and Security

    Do you want to make money with a few quick and easy steps? Click here for your cash now!” We see click-bait advertisements, emails, and videos like this all the time, and we want to believe the claims they make.

  • Protect Yourself From Holiday Scams

    | Fraud and Security

    ‘Tis the season for fraudsters to take advantage of the holidays. 2020 has been a challenge for us for all, and we want to do our best to make sure you are protected from additional challenges like fraud and scams that can pop up over the holiday season.

  • Unknown mobile call

    Don’t Pick Up! Beware Phone Scammers!

    | Fraud and Security

    Beware of phone scammers! Unfortunately, caller ID can’t always be trusted. Caller ID spoofing is when a caller deliberately falsifies the information transmitted to your caller ID display to disguise their identity and increase the likelihood that you’ll answer the call.