Contact Us

People helping people.

Chartway exists to help the people in our communities.

We want to prosper together — through serving you and providing sound financial opportunities.

Contact us when you have questions or need assistance. There are multiple ways to connect. If you can't find exactly what you need, please call our main number at (800) 678-8765 and we'll connect you to the right person.

About email: If you have specific questions regarding your Chartway account or need to send us confidential information, please log in to Online Banking to use our secure message service. Or, give us a call toll-free at (800) 678-8765.

Chartway Phone Numbers

Contact Center

Toll-free:
(800) 678-8765

General Information:
(757) 552-1000

Telephone Banking/IVR (Interactive Voice Response):

Use our Call-24 system to manage your accounts by phone.
(800) 678-8765

Fax Numbers

Contact Center:
(757) 499-8101

Human Resources:
(757) 671-7691

Careers

(800) 678-8765
Fax: (757) 671-7691

Email: Recruiter@chartway.com

Debit Card Support

Customer Service (toll-free):
(800) 678-8765

Lost/Stolen:
(866) 839-3485

Credit Card Support

Customer Service:
(866) 839-3409

Lost/Stolen:
(866) 839-3485

Collections

Collections Department:

(877) 609-8550
Monday – Friday, 8:00am to 8:00pm EST
Saturday, 8:00am to 2:00pm EST

Email: CWCollections@chartway.com

Mortgage Loan Officers

Contact a Mortgage Loan Officer

Toll-free:
(800) 678-8765 ext 48198

By Email:
Mortgages@chartway.com

Talk to one of our mortgage loan officers to get answers to any of your questions or to ask for advice at any stage of the mortgage process. Hours may vary by loan officer.