Contact Us

People helping people.

Chartway exists to help the people in our communities.

We want to prosper together — through serving you and providing sound financial opportunities.

Contact us when you have questions or need assistance. There are multiple ways to connect. If you can't find exactly what you need, please call our main number at (800) 678-8765 and we'll connect you to the right person.

Searching for how to make your life more affordable?

Chartway has the answers.

It’s quick and easy to find information about our services, accounts, loans, fees, branch hours, or anything else Chartway-related.

We’ll search our knowledge base and give you an answer immediately. If your question isn't found in our Search results, please submit your specific question and a Chartway team member will get back to you with the answer as soon as possible.

Chartway Phone Numbers

Member Solutions Center

(800) 678-8765

Telephone Banking/IVR (Interactive Voice Response):

Use our Call-24 system to manage your accounts by phone.
(800) 678-8765

Fax Numbers

Member Solutions Center:
(757) 499-8101

Human Resources:
(757) 671-7691


(800) 678-8765
Fax: (757) 671-7691


Supervisory Committee

PO Box 12822
Norfolk, VA 23541 



Collections Department:

(877) 609-8550
Monday – Friday, 8:00am to 7:00pm EST
Saturday, 8:00am to 1:00pm EST


Debit & Credit Card Support

For Customer Service or to report your card lost/stolen:
(800) 678-8765


Mail to:
5700 Cleveland St

Virginia Beach, VA 23462

Mortgage Loan Officers

Contact a Mortgage Loan Officer

(800) 678-8765 Ext. 46637 (HOMES)

By Email:

Talk to one of our mortgage loan officers to get answers to any of your questions or to ask for advice at any stage of the mortgage process. Hours may vary by loan officer.