Contact Us

People helping people.

Chartway exists to help the people in our communities.

We want to prosper together — through serving you and providing sound financial opportunities.

Contact us when you have questions or need assistance. There are multiple ways to connect. If you can't find exactly what you need, please call our main number at (800) 678-8765 and we'll connect you to the right person.

About Email: The credit union is committed to the security of your personal information.  If you have specific questions regarding your Chartway account that require you to share your account number or personal identification information, please login to Online Banking and contact us through the secure message box.

Chartway Phone Numbers

Member Solutions Center

Toll-free:
(800) 678-8765

Telephone Banking/IVR (Interactive Voice Response):

Use our Call-24 system to manage your accounts by phone.
(800) 678-8765

Fax Numbers

Member Solutions Center:
(757) 499-8101

Human Resources:
(757) 671-7691

Careers

(800) 678-8765
Fax: (757) 671-7691

Email: Recruiter@chartway.com

Supervisory Committee

PO Box 12822
Norfolk, VA 23541 

Email: SupervisoryCommittee@chartway.com

Collections

Collections Department:

(877) 609-8550
Monday – Friday, 8:00am to 7:00pm EST
Saturday, 8:00am to 1:00pm EST

Email: CWCollections@chartway.com

Debit Card Support

Customer Service (toll-free):
(800) 678-8765

Lost/Stolen:
(866) 839-3485

Credit Card Support

Customer Service:
(866) 839-3409

Lost/Stolen:
(866) 839-3485

Mortgage Loan Officers

Contact a Mortgage Loan Officer

Toll-free:
(800) 678-8765 Ext. 46637 (HOMES)

By Email:
Mortgages@chartway.com

Talk to one of our mortgage loan officers to get answers to any of your questions or to ask for advice at any stage of the mortgage process. Hours may vary by loan officer.