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Frequently Asked Questions About "login"

• What do I do if I have been locked out of my Online Banking?
  

  Lockouts automatically expire after 24 hours. If you still need assistance or cannot wait, please call us at (800) 678-8765, use video banking, or stop by any of our conveniently located branches.

  If you are locked out often, we suggest that you try resetting your login credentials. To reset your password, simply navigate to our Chartway Home Page. Click on the Forgot Password link directly beneath the Online Banking Login box. Next, follow the prompts to reset your password.

  To change your Online Banking login, follow the below:

  1. Login to Online Banking or Mobile App
  2. Select “Settings & Alerts”
  3. Click “Update Login ID”
  4. Type in a new Online Banking Login and click “Save new Login ID”
• How do I make a payment to my credit card on Chartway’s online banking?
  

  You have two options to make a payment through Online Banking.

  Login to Online or Mobile Banking to begin:

  1. If the funds are in your Chartway account:
     • Click Transfers and Payments, then Funds Transfer.
  2. If the funds are with another financial institution:
     • Select Account Services, then Credit Cards.
     • You will need to register your card and select Payments from the left menu.
• How do I add a travel notification to my account?
  

  If you have Online Banking, follow the steps below to avoid unnecessary card holds/freezes while traveling:

  1. Login at least 24 hours prior to travel
  2. From the Main Menu, select Accounts Services
  3. Click Manage Your Card
  4. Select the card you will be traveling with and follow the prompts to add a Travel Notification.

  If you do not use Online Banking, please call us at 800-678-8765 no later than 24 hours prior to traveling outside of your local area (domestic or foreign).

• How can I transfer money to another member?
  

  To transfer money to another Chartway member, simply follow the steps below:

  1. Login to Online Banking or Mobile App
  2. Click “Transfer and Payments”
  3. Select “Member to Member”
  4. Select whether this will be a single transfer or you would like to link the account for further payments
  5. Enter the following information:
     • “From Account”
     • Amount
     • “To Member Number”
     • “To Share ID/Loan ID”
     • Account Type
     • First three letters of the last name of the person who will be receiving the transfer
  6. Click “Submit”
• How to set up an External Transfer?
  

  To complete an external transfer, follow the steps below:

  1. Login to Online Banking or Mobile App 
  2. Click “Transfer and Payments”
  3. Click “Add External Account” if necessary or
  4. Select the type of transfer you would like to make “Funds Transfer” of “Loan Payment”
  5. Fill out the required fields
  6. Click “Submit”
• What do I do if I lose my credit or debit card?
  

  Login to Online Banking and from the Main Menu:

  1. Select Account Services
  2. Then Manage Your Card
  3. From there you will select the card and follow the prompts to report your lost card

  You can also call us at (800)678-8765 anytime to report your card lost or stolen.

  Generally, it takes 7-10 business days for you to receive your new card. If you need it sooner, ask the Member Service Representative for alternative delivery options.

• How can I check my account balance?
  

  Checking your account balance is easiest through Online or Mobile Banking:

  1. Login to Online Banking or Mobile App
  2. Select the account you wish to verify
  3. Review the history.
• How do I redeem credit card rewards points?
  

  Track your credit card rewards points and view all your redemption options in online banking.

  • Log in to Chartway Online Banking
  • Go to "Credit Cards" under the "Account Services" tab
  • You’ll automatically access the Chartway Rewards to see your rewards balance and start redeeming your points

  Learn more about Chartway Rewards on the Credit Cards page.

• Will my debit and credit cards with the old logo still work?
  

  Your current debit and credit cards will work since we are not changing your account number or your online banking login. We’ll begin replacing the cards with our new logo and colors over time as current cards expire.

• What do I do if I forgot my username?
  

  If you have forgotten your Online Banking Username, you are able to reset it from Chartway.com.

  Simply select Forgot Username located under the Login tab of any page of the website.

  You will be directed to the Forgot Username page where you will need to fill in the following information:

  • Member Number
  • Member Last Name
  • Full Social Security Number
  • Full Date of Birth
  • 5-Digit Zip Code

  After the information is filled in, you will then select where you want your Username to be sent to by filling in a matching Email or Phone Number of what is on your account. 

• How do I change my Online Banking password?
  

  To change your password through Online & Mobile Banking, follow the steps below:

  1. Login to Online Banking or Mobile App
  2. Select “Settings & Alerts” in the menu
  3. Click “Update Password”
  4. Input the following:
     • Current Password
     • New Password
     • Confirm New Password
• How do I sign up to receive eStatements?
  

  To enroll for eStatements, follow the steps below:

  1. Login to Online or Mobile App
  2. Verify your email address under "Settings & Alerts" >"Update Contact Info"
  3. Once confirmed select “Account Services” from the menu on the left- hand side
  4. Click “eStatements”
  5. Accept the terms and conditions
• How do I log into Chartway Online Banking?
  

  To log into Chartway Online Banking click the green "Online Banking Login" button at the top of Chartway.com. To enroll in Chartway Online Banking, visit www.chartway.com or download the Chartway Mobile App from the App Store or Google Play.  

• How do I order checks?
  

  If this is your first time ordering checks, please visit us at one of our branches or call us at (800) 678-8765 to review the various styles and prices.

  To re-order new checks online,  visit OrderMyChecks.com.

  If you are ordering checks from another company, please use the below information:

  Chartway's Address: 5700 Cleveland St, Virginia Beach, VA 23462

  • Routing Number - 251481614
  • Account Number - Your checking account number is different from your member number. Do not use your member number.
• How do I make a balance transfer on my credit card?
  
  1. Login to Online Banking or the Mobile App
  2. Select Credit Cards from from the quick links in the top right of the online banking home page
  3. Access the Credit Card Management Portal
  4. Add a card
  5. Click Services
  6. Add the Credit Card Account
  7.  Input the Payee information (Credit card account information of the credit card the balance is being transferred from)
  8. Verify the Payee Addresses
  9. Review Balance Transfer Request
  10. Review Terms & Conditions
  11. Click Submit Request

  Or come see us at one of our convenient branches, use video banking, or call 800-678-8765.

• Would Chartway ever ask for specific confidential information?
  

  Chartway will NEVER contact you directly and ask for specific confidential information (login credentials, PIN, card number, etc.). Be aware of fraudulent text and phone scams and take extra precaution. If you are contacted unprompted, please call us at (800) 678-8765. We are here to help keep your accounts safe. Please visit our Fraud & Security page for more information.