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FRAUD AWARENESS REMINDER

Chartway will NEVER contact you directly and ask for specific confidential information (login credentials, PIN, card number, etc.). Be aware of fraudulent text and phone scams and take extra precaution. If you are contacted unprompted, please call us at (800) 678-8765. We are here to help keep your accounts safe.

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Frequently Asked Questions About ""

  • Can I print out my statement using Online Banking?

    If you are enrolled in our eStatement service, you can view or print a copy from your Online Banking account by going to Account Services, then Statements. You will need to download a PDF reading software to view your eStatement if you have not already.

  • What types of checks can be deposited with mobile deposit?

    Any checks drawn from a U.S. financial institution in U.S. dollars are eligible for mobile deposit.

    This includes personal checks, corporate / business checks, cashier's checks, and government checks.

  • What web browsers support Chartway Online Banking?

    Our online banking is supported by the following web browsers for their safety and security:

    • Google Chrome
    • Microsoft Edge
    • Mozilla Firefox

    As of April 7, 2020, our Online Banking will not support Internet Explorer 11.

  • How do I make a payment to my credit card on Chartway’s online banking?

    You have two options to make a payment through Online Banking.

    Login to Online or Mobile Banking to begin:

    1. If the funds are in your Chartway account:
      • Click Transfers and Payments, then Funds Transfer.
    2. If the funds are with another financial institution:
      • Select Account Services, then Credit Cards.
      • You will need to register your card and select Payments from the left menu.
  • How do I add a travel notification to my account?

    If you have Online Banking, follow the steps below to avoid unnecessary card holds/freezes while traveling:

    1. Login at least 24 hours prior to travel
    2. From the Main Menu, select Accounts Services
    3. Click Manage Your Card
    4. Select the card you will be traveling with and follow the prompts to add a Travel Notification.

    If you do not use Online Banking, please call us at 800-678-8765 no later than 24 hours prior to traveling outside of your local area (domestic or foreign).

  • What is Chartway's Federal ID Number?

    Our Federal ID number (tax identification number): 54-0674620

  • Is there a fee for cashier's checks?

    We do not charge members a fee for cashier’s checks.

  • What ATM networks do you use?

    We use The Co-Op® Network and CU HERE Programs

    The Co-Op® Network is the nation’s largest credit union-owned, surcharge-free ATM network. The CU HERE Program is a voluntary surcharge-free ATM program within the CU24 network where participating ATM owners agree not to surcharge other CU HERE Program participants.

    Click here to find ATMs locations

  • How many times in a month can I make a transfer from my savings to my checking account?

    Federal Reserve Board Regulation D is a federal law that says you can't make more than six (6) withdrawals or transfers per month out of your savings account. This includes overdraft transfers, pre-authorized ACH debits, phone transfers, online banking and telephone banking transfers.

  • What is an External Transfer?

    External Transfers are an easy way for you to transfer money to and from other financial institutions and your Chartway checking, savings, and select loan accounts within Online & Mobile Banking.

  • How to set up an External Transfer?

    To complete an external transfer, follow the steps below:

    1. Login to Online Banking or Mobile App 
    2. Click “Transfer and Payments”
    3. Click “Add External Account” if necessary or
    4. Select the type of transfer you would like to make “Funds Transfer” of “Loan Payment”
    5. Fill out the required fields
    6. Click “Submit”
  • What is the limit on External Transfers?

    Daily limits

    • Up to $3,000 transferred to or from an external account
    • No more than 5 transfers

    Monthly limits

    • Up to $10,000 transferred to or from an external account
    • No more than 10 transfers
  • What is your SWIFT code?

    Chartway Federal Credit Union cannot send or receive a wire that utilizes a SWIFT code.

  • How does Bill Pay service work?

    With Chartway’s Bill Pay service, you’ll never have to buy another stamp to mail your bills. You can pay an unlimited number of bills online to anyone you wish with Bill Pay. It sure beats all the trouble of sending checks through the mail. Enjoy the following benefits:

    • Access to pay your bills 24 hours a day
    • No stamps or envelopes
    • Make multiple bill payments at one time
    • Set up recurring bill payments (monthly, weekly, etc.)
  • What do I do if I lose my credit or debit card?

    Login to Online Banking and from the Main Menu:

    1. Select Account Services
    2. Then Manage Your Card
    3. From there you will select the card and follow the prompts to report your lost card

    You can also call us at (800)678-8765 anytime to report your card lost or stolen.

    Generally, it takes 7-10 business days for you to receive your new card. If you need it sooner, ask the Member Service Representative for alternative delivery options.

  • How do I change my personal identification number (PIN) for my debit card?

    To change your debit PIN, call (888) 886-0083. Keep your card on hand and be prepared to enter your full card number.

    Once you are verified as the cardholder, you will be able to select a new debit card PIN. This change will occur in real-time.

  • How can I check my account balance?

    Checking your account balance is easiest through Online or Mobile Banking:

    1. Login to Online Banking or Mobile App
    2. Select the account you wish to verify
    3. Review the history.
  • Are there any service fees for ATM withdrawals?

    There are no service fees at Chartway ATM’s for the following:

    • Member of Chartway
    • Member of a Shared Branch Network

    Members of Chartway can use Shared Branch Network ATM’s for free. Also, you can use your ATM or Debit card to receive cashback at no charge when you use it at a retail location.

    Fees are only charged for cash withdrawals outside of Chartway ATM network.

  • How do I redeem credit card rewards points?

    Track your credit card rewards points and view all your redemption options in online banking.

    • Log in to Chartway Online Banking
    • Go to "Credit Cards" under the "Account Services" tab
    • You’ll automatically access the Chartway Rewards to see your rewards balance and start redeeming your points

    Learn more about Chartway Rewards on the Credit Cards page.

  • I'm receiving an error saying"unable to use Video Banking because you are currently in a session"?

    You will need to logout of your session prior to requesting a new call. While in the app, navigate to the taskbar in the top left. The taskbar will display as three orange lines. Once opened, navigate to the bottom and select logout.