Member Help

Frequently Asked Questions

Looking for our Routing Number?

The Chartway routing and transit number for members is: 251481614

Looking for your account number?

Your checking and savings account numbers are different from your member number. Find your account number by logging into Online Banking and clicking on your checking or savings account. Your Account Number (ACH) and Chartway's routing and transit number is at the top gray bar. (If using the Mobile App, click the 'i' info icon).

Need help with Online Banking?

For for tips, tutorials, and valuable information about Online & Mobile Banking, click here.

Need to make a loan payment?

Visit the Make A Payment page to make a one-time payment using Express Pay or to learn how to make a payment in Online Banking.

Choose a topic below to find answers to FAQS:

Frequently Requested Forms

ACH Debit Authorization/Change/Cancellation Agreement

New, Change or Cancellation of ACH Debit Authorizations

Affidavit of Forgery/Alteration or Unauthorized Instrument

Member claim of check forgery, altered amount, or other unauthorized instrument

Cardholder Debit Dispute/Fraud Form

Cardholder transaction disputes or fraud claim. 

Direct Deposit Sign-Up Form 1199A

Federal benefit payments

Direct Deposit Sign-Up Instructions

Three easy steps

Stop Payment Request — Postdated Item Notice

Member request to stop payment on specific item

Written Statement of Unauthorized Debit

Unauthorized ACH debit dispute

Video banking
Video Banking