Member Help

People helping people.

Chartway exists to help the people in our communities.

We want to prosper together — through serving you and providing sound financial opportunities.

Contact us at any time when you have questions or need assistance from us. You'll find several ways to contact us on this page. And if you can't find exactly what you need, please call our main number and we'll have you talking to the right person in no time.

We'd love to hear from you!

About email: If you have specific questions regarding your Chartway account or need to send us confidential information, please log in to Online Banking to use our secure message service. Or give us a call!

Main Phone Numbers

Contact Center

Our Contact Center is available around the clock. All day, every day!

Toll-free: (800) 678-8765
General Information: (757) 552-1000

Fax Numbers

Contact Center: (757) 499-8101
Human Resources: (757) 671-7691

Telephone Banking/IVR (Call-24)

Use Chartway's Call-24 system to manage your accounts by phone. 

Toll-free: (800) 678-8765
(follow the prompts)


(800) 678-8765
Fax: (757) 671-7691

Or you may email us at:


If you received a letter from the collection department, you may contact us about it here:

(877) 609-8550
Monday – Friday, 8:00am to 8:00pm EST
Saturday, 8:00am to 2:00pm EST

Or you may email us at:

Common Questions

Looking for your account number?

Your checking and savings account numbers are different from your member number. You can locate your account number by logging in to our Online Banking system and looking under the INFO tab next to your checking or savings account. Your Account Number (ACH) is listed at the bottom.

Looking for our routing and transit number?

The Chartway routing and transit number for members is: 251481614.

Have questions about our online services?

Find answers, tips, and valuable information about Online Banking.

Frequently Requested Forms

ACH Debit Authorization/Change/Cancellation Agreement
New, Change or Cancellation of ACH Debit Authorizations

Affidavit of Forgery/Alteration or Unauthorized Instrument
Member claim of check forgery, altered amount, or other unauthorized instrument

Cardholder Claim Form
Cardholder transaction disputes or fraud claims

Direct Deposit Sign-Up Form 1199A
Federal benefit payments

Direct Deposit Sign-Up Instructions
Three easy steps

Stop Payment Request — Postdated Item Notice
Member request to stop payment on specific item

Written Statement of Unauthorized Debit
Unauthorized ACH debit dispute

More Ways to Help

Frequently Asked Questions

Related Products & Services

Searching for how to make your life more affordable?

Chartway has the answers.

It’s quick and easy to find information about our services, accounts, loans, fees, branch hours, or anything else Chartway related.

We’ll search our knowledge base and give you an answer immediately. If your question stumps the search robots, you’ll have a chance to submit it to us and we’ll get back to you with the answer. Of course, you’re always welcome to call us, too. We’re on the phones 24/7.