Security Center

Security Center

As a Chartway member, keeping your account and personal information protected is always a top priority for us.  

Protect your personal information:

  • You should always be wary of any emails, messages, or phone calls that request your confidential information, like your account numbers, login IDs, PINs and passwords, or any other personally identifiable information. 
  • Ask the caller for their name and a number that you can call them back at. If this number doesn’t match the one they called you from, this is a major red flag.
  • Chartway will never ask for personal identification information through email or text. Be wary of any email or text requesting this information.
  • Many fraudsters use scare tactics, such as threatening to disable your account. Don't feel pressured into providing information.
  • Never click on links in email or text, unless you are absolutely certain of who sent it.
  • As always, you should frequently review your account history for any unusual transactions. 

Remember: Chartway will never solicit your personal information over the phone or by email.

If you ever suspect unauthorized activity on your Chartway account, please call us at 800-678-8765. We’re here to help keep your financial accounts safe and secure.