As a Chartway member, keeping your account and personal information protected is always a top priority for us.
Protect your personal information:
Remember: Chartway will never solicit your personal information over the phone or by email.
If you ever suspect unauthorized activity on your Chartway account, please call us at 800-678-8765. We’re here to help keep your financial accounts safe and secure.
Phishing is the method used to steal personal information through spamming or other deceptive means. There are a number of different phishing techniques used to obtain personal information.
Phone Phishing (Vishing)
Voice Phishing ‘Vishing’ is the telephone equivalent of phishing, using the telephone in an attempt to scam people into surrendering private information that will be used for identity theft. They may claim to work for a company you trust, or they may send mail or place ads to convince you to call them.
Should you receive a call that you think is suspicious, you should ask for:
Do not provide any information to the caller until you have conducted research to determine if the call is a scam. If you need more information, call them back at a publicly listed number, rather than the one they provided you.
One of the primary delivery methods of ransomware are phishing emails. Why? Because people are so conditioned to open emails and click on links and attachments.
Here’s how it works: botnets send spam or tailored phishing emails randomly or to personnel within an organization. These are often in the form of mail delivery notifications, energy bills, résumés, notifications from law enforcement, or tax returns.
Remember, we will never ask members for personal information by phone, email or text.
What is identity theft?
Identity theft, or ID theft, is the fraudulent use of an individual’s personal information—such as Social Security number or date of birth—to commit financial fraud.
What happens to victims of identity theft?
Identity thieves harm and inconvenience victims by using their names and other personal information to open new credit accounts or access existing credit and bank accounts, and by placing fraudulent charges on these accounts. Victims of identity theft have to dispute these charges as fraudulent, and locate and close down all bogus accounts opened in their names.
Are victims of ID theft held liable for the losses?
No. But while victims of identity theft are not held liable for the losses, it may take years for victims to clean up the financial and credit problems caused by the crime.
Prevent ID theft/account fraud
Scammers will falsify the information transmitted to your Caller ID display to disguise their identity and appear as though a call is coming from a trusted business, like Chartway. These individuals are doing what is known as Caller ID “Spoofing,” by trying to request personal account information including Account Numbers, Social Security Numbers, Debit/ATM PIN Numbers, and Online Passwords.
Caller ID "Spoofing” is an attempt at fraud. Although the call appears to be from Chartway, any direct request for personal/account information should be treated very cautiously. If you receive this type of suspicious or questionable call, do not respond or simply hang up. If you receive a Caller ID spoofing call, please call us at 800-678-8765. We’re here to help keep your financial accounts safe and secure.
Please review the following to help avoid phone scams: