Fraud & Security Center

Fraud & Security Center

As a Chartway member, keeping your account and personal information protected is always a top priority for us.  

Protect your personal information:

  • Chartway will NEVER contact you directly (by phone, email, or text) and ask for specific confidential information, including your:
    • Debit or Credit Card Number
    • Personal Identification Number (PIN)
    • Security (CVV) code on back of card
    • Online Banking username or password
    • Social Security number
  • You should always be wary of any emails, messages, or phone calls that request your confidential information, like your account numbers, login IDs, PINs and passwords, or any other personally identifiable information. 
  • Ask the caller for their name and a number that you can call them back at. If this number doesn’t match the one they called you from, this is a major red flag.
  • Many fraudsters use scare tactics, such as threatening to disable your account. Don't feel pressured into providing information.
  • Never click on links in email or text, unless you are absolutely certain of who sent it.
  • As always, you should frequently review your account history for any unusual transactions. 

Remember: Chartway will never solicit your personal information over the phone or by email.

If you ever suspect unauthorized activity on your Chartway account, please call us at (800) 678-8765. We’re here to help keep your financial accounts safe and secure.

COVID-19 Scams

Scammers are taking advantage of coronavirus (COVID-19) fears. Keep your personal information protected by being cautious of scammers:

  • Requesting your bank account information for depositing your stimulus check (visit irs.gov/coronavirus)
  • Claiming to be the Centers for Disease Control and Prevention (CDC) with medical information or vaccines
  • Selling fake products or gift cards
  • Asking for donations to fake charities
  • Getting you to click a link to access your device or account - often posing as your financial institution
  • Request to wire funds to a foreign account - claiming a friend or relative is stuck in a foreign country

Learn more tips from the FTC

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