Unexpected events shouldn’t derail your financial stability. Whether it’s a government shutdown or a natural disaster, Chartway Credit Union offers emergency relief options to help you stay on track.
Emergency Relief
At Chartway, we understand that life can throw curveballs. That's why we've created flexible relief loans designed to provide peace of mind during challenging times. If you've been impacted by a government furlough or disaster, we're ready to help you bridge the gap.
Relief Loan Types
Ready to get started?
Call us at 866-605-7656
Use video banking or visit your local Chartway branch.
Frequently Asked Questions
Q: Who qualifies for an Emergency Relief Loan?
A: Existing members with at least 90 days of membership or qualifying credit, plus proof of income and hardship.
Q: How do I qualify for loan payment extension?
A: Show proof of hardship—such as a furlough letter for a government shutdown or documents like a Letter of Guaranty, insurance claim, or FEMA area designation for a natural disaster.
Q: What types of payments are eligible for a loan payment extension?
A: Eligible loans include auto loans, personal loans, lines of credit, and credit cards.
Q: What documentation is required for a relief loan?
A: For government shutdowns, a furlough letter or notice of excepted status. For natural disasters, a letter of guaranty, insurance claim, or FEMA designation.
Q: How much can I borrow?
A: Qualifying members who have their pay directly deposited into their Chartway account within the previous 30 days may qualify for up to one month’s net pay (max $5,000) for the 90-Day Relief Loan, or up to two months’ net pay (max $10,000) for the 12-Month Relief Loan.
Q: When is my first payment due?
A: For both loans, your first payment is deferred for 90 days.
Q: How do I start the process?
A: Call us, use video banking, or visit your local branch to apply.
Disclosures
1 APR = Annual Percentage Rate. 0.00% APR for a maximum term of 90 days. Full balance is due no later than 90 days after disbursement.* Maximum loan amount: up to one month of verified net pay, not to exceed $5,000. Eligibility requires at least 90 days of membership or qualifying credit and direct deposit, or a minimum of $500 in monthly deposits to a Chartway account for the past three months.
2 APR = Annual Percentage Rate. 4.99% APR fixed for terms up to 12 months. Maximum loan amount is up to two months of verified net pay, not to exceed $10,000. No payments for the first 90 days (interest will continue to accrue during this deferment period)*. Eligibility requires at least 90 days of membership or qualifying credit and direct deposit or a minimum of $500 in monthly deposits to a Chartway account for the past three months.
3 First Mortgages, Student Loans, HELOCs, and Equity Loans are not eligible for a loan payment extension.
For all relief loan options: Limit of one (1) hardship loan per Member at a time. Relief loans may be refinanced based on eligibility. For government shutdown eligibility, loan amount is based on the most recent month of net direct deposit from the impacted employer. Proof of income and documentation of financial hardship required. Available only when Chartway Credit Union declares an eligible emergency event, such as a natural disaster in a FEMA-designated area or a government shutdown. Membership eligibility required; must be a Member in Good standing. Please refer to Chartway’s Membership Agreement for more information. Loans subject to credit approval. *Late payment fee: 5% of the monthly payment or $30, whichever is less, with a 10-grace period. Additional terms, conditions, and restrictions may apply. Chartway may modify or discontinue this program at any time; we will continue to monitor the status of the government shutdown. Federally insured by NCUA. Equal Opportunity Lender.