As we all continue navigating COVID-19 together, we remain focused on ensuring the health and well-being of our team and members, and to providing you the financial access, guidance, and support you need.

Our branch locations have remained open throughout the pandemic with in-branch appointments, and convenient curbside service through our drive-thrus and Direct Teller machines. We also launched a new, innovative Video Banking service that allows you to conduct the majority of your banking needs safely with a live, professional Chartway representative on your computer or mobile device. 

As we welcome you back into our branches, you’ll notice the following safety measures:

  • Requiring face coverings for our team and members in all branches.
  • Limiting the number of people who are in a branch lobby at one time.
  • Using floor markers so you can easily maintain a safe 6-ft distance from others.
  • Making hand-sanitizer stations available to all members.
  • Frequently cleaning branch lobbies and high-touch areas. 

Additionally, we continue to offer branch appointments, and encourage you to use our wide variety of digital services.

We value the opportunity to serve you and wish you and your family continued safety and good health.

Stimulus Checks

COVID-19 Federal Government stimulus payment deposits began posting on Monday, April 13.

For more information on these payments, including the status of your payment, please visit the IRS Coronavirus page.

The best way to know when your stimulus check has been deposited into your account is to log into your Chartway Online Banking account. If you’ve closed your Chartway checking account since your 2018 Federal Tax filing, the IRS will mail your stimulus check to the physical address they have on file.

Financial Support

We are committed to doing everything we can to meet your financial needs. We’re here for you with the solutions, support, and advice you need to manage your accounts. Our emergency assistance program can help you manage through the financial challenges you may face.

Chartway’s Emergency Financial Assistance Program:

  • Request to skip your loan or credit card payment(s)*

Submit Skip Payment Request

  • Request that we increase your line of credit

In addition, we are supporting our members by increasing Chartway ATM withdrawal amount to $1,010 and waiving Chartway ATM service fees.

If you need support, please call us at (800) 678-8765

Accessing Your Account

As we do our part in following the directives of trusted health authorities, we ask that you join us by following the good health guidelines outlined by the CDC by practicing social distancing.

We understand that in today's world, having convenient access to your account is fundamental, which is why we're well prepared to continue serving you at our drive-thrus and through our wide variety of digital services.

Visit our full-service Drive-Thru and Direct Tellers:

  • Check/Cash Deposits & Withdrawals
  • Balance Inquiries
  • Account Transfers
  • Make Loan Payments

You can also access cash, deposit checks, and more through our ATMS, and you have free access to 30,000 ATMs in the CO-OP Network.

Find a Drive-Thru, Direct Teller, or ATM

Use our Chartway Online Banking & Mobile App to:

  • Quickly deposit checks using Mobile Deposit 
  • Securely make person-to-person payments
  • Easily transfer money to and from accounts at other financial institutions
  • Manage your budget using helpful financial management tools

Log In Enroll

Learn more & watch tutorials

Speak to us face-to-face with Video Banking:

  • Apply for a loan
  • Open an account
  • Sign account or loan documents electronically
  • Upload documents or information securely
  • Get general information about our products and services

Connect to a Representative

Request a Branch Appointment for:

  • Safe Deposit Boxes
  • Notary
  • Cashier's Check or Express Check pick-up
  • Debit Card pick-up or large cash withdrawals
  • Deceased Accounts/Claims
  • IRA Contributions/Withdrawals/Set-up

Request a branch appointment

Staying Informed

How to spot scammers

Fraudsters are taking advantage of coronavirus (COVID-19) fears. Keep your personal information protected by being cautious of scammers:

  • Requesting your bank account information for depositing your stimulus check (visit
  • Claiming to be the CDC with medical information
  • Selling fake products or gift cards
  • Asking for donations to fake charities
  • Getting you to click a link to access your account - often posing as your financial institution

Learn more 

Latest updates from the CDC

Stay informed with the latest updates about COVID-19 from the CDC or your local health department website.

Learn more

Small Business Support

As of August 8, 2020, the SBA is no longer accepting application for the Paycheck Protection Program. Chartway stopped accepting applications as of July 31, 2020.

The following information is a general overview. Please visit the SBA’s website for full details on the requirements, conditions and FAQ’s.

The Paycheck Protection Program provided federal funding for small businesses, Independent Contractors and other self-employed individuals experiencing the economic impacts of COVID-19. Loans made under the PPP are eligible for forgiveness by the SBA if used for expenses covered under the program.

PPP Loan Forgiveness Updates

If you received a PPP loan through Chartway and you are ready to complete your loan forgiveness questionnaire, please click here to access our online portal. To begin, you will be asked to enter your business TIN, email address and SBA Loan Number (which can be found on your Promissory Note).

You must provide documentation of how the funds were used to support that you have complied with the SBA’s forgiveness requirements. For example:


  • For businesses with employees
    • An itemized payroll summary for the covered period, showing wages and compensation OR
    • Copies of payroll checks or check stubs for the covered period
  • For Sole Proprietors, Independent Contractors and other self-employed individuals, a 2019 Form 1040 Schedule C, Line 31 for “Net Profit” will be used to determine the maximum eligible amount of Owner Compensation Replacement. In addition, please provide:
    • Copies of payroll checks or check stubs for the covered period OR
    • Bank statements displaying payroll transfers. You must identify which transactions are being included in the calculation for loan forgiveness (i.e. highlight, circle, etc.). Transaction history print outs/bank statements without clear indication will be considered incomplete


  • Billing statement with copy of receipt AND
  • Documentation that the service obligation was in place on or before February 15, 2020


  • Copy of rental lease agreement AND
  • Copy of cleared checks or receipt of rent payment

Interest on a Mortgage:

  • Mortgage statement or copy of receipt with breakdown principal/interest amounts AND
  • Documentation that the obligation was in place on or before February 15, 2020

Please note, Chartway is allowed up to 60 days to provide a recommendation to the SBA. The SBA has an additional 90 days to review Chartway’s recommendation and remit payment for loan forgiveness (if applicable)

small business owner

Additional Loan Forgiveness Requirements

The SBA may forgive your loan in full or in part. To be considered for the maximum forgiveness amount, we recommend ensuring that:

  1. The loan proceeds are used for covered expenses, as defined by the SBA
  2. At least 60% of the proceeds have been used for eligible payroll expenses
  3. All requirements, exceptions and safe harbors pertaining to FTE levels have been met prior to applying for loan forgiveness

As guidance from the SBA and U.S Department of the Treasury evolve, changes and enhancements to the PPP Loan Forgiveness processes may arise. As such, our team is closely monitoring any new developments.

    The Paycheck Protection Program made $659 billion in federal funding available for small businesses experiencing the economic impacts of COVID-19.

    Loans made under the PPP are eligible for forgiveness if funds are used for payroll costs, interest on mortgages, rent and utilities (at least 60% of the forgiven amount must have been used for payroll).

    Additional funding for the Paycheck Protection Program has been made available to offer financial assistance to Small Business Owners and other self-employed individuals.

    This new loan program provides loan funds to businesses without collateral requirements, personal guarantees, or SBA fees. All loans will have an interest rate of 1%, 2-year maturity, and payments will be deferred for six months. Most importantly, the SBA will forgive the portion of the loan proceeds used to cover the first eight weeks of payroll costs, rent, utilities, and mortgage interest. Visit for more information on the Paycheck Protection Program.

    If you have already applied for the Paycheck Protection Program, we will continue to process your application and will contact you if additional information is needed.

    If you have not yet applied, click here to download the PDF application. Please send your completed application form to

    Note: a Chartway business account must be opened prior to applying.

    If your small business meets the eligibility requirements, click here to apply.

    Note: a Chartway business account must be opened prior to the disbursal of funds.

    If you are experiencing issues with the online application, click here to download a PDF application. Please send completed applications with supporting documentation to

    Chartway Business Members

    Thank you for your interest in the Paycheck Protection Program. At this time, the allocated federal funds for this program have been exhausted and we are no longer accepting applications. If you have already submitted an application, we will be in contact with you regarding the status.

    Not a Chartway Business Member?

    If you have not yet opened your business account with Chartway, please submit a business inquiry and our team will be in touch.

    *The Small Business Administration (SBA) will no longer be accepting applications for the Paycheck Protection Program after June 30, 2020*

    As a provision of the CARES Act, the Paycheck Protection Program made $659 billion in federal funding available for small businesses experiencing the economic impacts of COVID-19. Loans made under the Paycheck Protection program are eligible for forgiveness in full or in part if the funds are used for payroll costs, interest on mortgages, rent and utilities (at least 60% of the forgiven amount must have been used for payroll).

    To receive loan forgiveness, borrowers must complete and submit the Loan Forgiveness Application (SBA Form 3508 or 3508EZ) near the end of the 24-week covered period* following loan disbursal. While we continue to prepare our online application for our PPP members to complete this process with ease, we invite you to review some FAQ’s on loan forgiveness.

    *Loans closed prior to June 5, 2020 may elect to use a 8-week covered period following disbursal.


    *If your skip payment is approved, and you have an automatic transfer set up from another financial institution to make your loan payment, you will need to contact your financial institution and cancel the transaction for your payment. Interest will continue to accrue and payment(s) will be added to the end of the loan term, which may cause a reduction to GAP or Warranty Coverage. Other restrictions may apply. Speak to a Member Specialist for more information.