Virginia Beach, VA (January 14, 2022) – Chartway is proud to announce the promotion of two leaders to oversee its member solutions center. Zenesha Boney has been selected as Chartway’s director of alternative channels. Additionally, long-time team member, Mary Chavez, has been promoted to director of the member solutions call center.
Zenesha Boney has been promoted to director of alternative channels. Boney joined Chartway in 2019 and has held various roles within the member solutions center. During her tenure, Boney has been responsible for several process improvement initiatives – notably, she led the effort to optimize the loan intake and closure process – gaining efficiencies and improving the member experience.
As director of alternative channels, Boney will be responsible for sales and service delivery through chat, email, video banking, and interactive teller channels. Boney will ensure Chartway delivers a frictionless member experience and drive membership growth.
Mary Chavez has been promoted to director of the member solutions call center. Chavez has been part of Chartway since 2011, leading through many strategic initiatives over the last several years, including the launch of the interactive teller team and Call24 upgrade. Chavez has more than 20 years of contact center experience and serves as the subject matter expert on procedures and new opportunities to improve the member experience.
As director of Chartway’s member solutions call center, Chavez will be responsible for leading sales and service delivery through phone channels. More specifically, she will be focused on improving the team member experience, elevating our member net promoter results, and optimizing Chartway’s growth strategy. Her expertise will be critical as the credit union delivers on its purpose and values in every interaction.
“It’s rewarding to promote two highly qualified internal candidates because they provide continuity and live our culture,” said Michael Riddick, vice president of the member solutions center. These two team members are also highly motivated and forward-thinking participants in shaping our strategy for providing the best member experiences.”
ABOUT CHARTWAY & ITS WE PROMISE FOUNDATION
Chartway, a not-for-profit, member-owned financial institution, has been proudly unlocking the potential of individuals and families so they can thrive for more than half a century. Guided by its Purpose and Values, the $2.5 billion credit union serves 190,000 members through its branch footprint and a full line of traditional and digital financial products and services - including Online, Mobile, Video, and Telephone Banking. Chartway is also known for being an award-winning leader in charitable giving through its We Promise Foundation. As the charitable arm of the credit union, Chartway’s We Promise Foundation provides life-changing experiences that bring joy, hope, and smiles to children facing medical hardship or illness. Since 1999, the foundation has raised more than $13 million. For more information about Chartway, visit www.Chartway.com; or, visit them on Facebook, Twitter, or Instagram. For more information about Chartway’s We Promise Foundation, visit www.WePromiseFoundation.org; or, visit them on Facebook, Twitter, or Instagram.