Our emergency assistance program can help you manage through the financial challenges you may face. Request to skip your loan or credit card payment by submitting this form. If approved, your request will be processed within 4 business days. A team member will reach out to you at the contact info provided below if your request is denied or any additional information is needed.
Please note the following prior to submitting your application:
This request will apply to all loans and/or credit cards associated with the member number entered below.
If you have not made the first payment on the loan you are requesting to skip, this loan is not eligible for a loan payment extension. Call 800-678-8765 to discuss other payment options.
If you are requesting to skip payment(s) on a closed-end loan, interest will continue to accrue and any skipped payments will be added to the end of the loan term, which may cause a reduction to GAP or warranty coverage.
If you are requesting to skip payment(s) on a line of credit or home equity line of credit, interest will continue to accrue and advances on the line of credit following the loan payment extension may cause the due date to reset. For these loans, the loan may also only receive one loan payment extension at a time unless the payment has been calculated for the next payment cycle.
If you are requesting to skip payment(s) on an Interest-Only Home Equity Line of Credit (HELOC), the deferred interest will be added to the balance of the HELOC, however, you will not be charged additional interest on this amount. The deferred interest will be satisfied when the HELOC is paid in full.