EMV Debit and Credit Chip Cards

Big protection in a tiny chip.

Chip cards are embedded with microprocessors that provide even better security features and application capabilities than traditional magnetic stripe cards.

We're excited to offer chip technology because this tiny chip protects your card information like never before. When you use your card at a chip-enabled terminal, the embedded chip generates a unique transaction code. This helps prevent stolen data from being fraudulently used.

EMV chip cards do everything magnetic stripe cards do, but even more securely!

EMV Chip Card FAQ

To guide you through the change to chip cards, here are answers to common questions.

  • Is my current card secure?

    Absolutely. Given that your security is our top priority, our partners at Visa/Mastercard monitor your account 24 hours per day to help prevent and detect fraud on your Visa/Mastercard debit card. Additionally, we use a powerful fraud defense tool that helps detect suspicious activity. To ensure you are maximally protected, we recommend that you always practice good proactive account maintenance by frequently reviewing your accounts and financial statements using our online, mobile, or telephone banking services.

    We also recommend that you:

    • Ensure your contact information is fully up-to-date in our system. This includes a current home phone number, a current mobile number, a current email address, and a current home address. This is vital to ensure that our fraud protection services are able to reach you should that become necessary.
    • Thoroughly review your monthly statements.
    • Contact us immediately if you notice any unusual or unauthorized activity.
  • Why is my card being migrated to the chip card?

    Chip Cards have become the new industry standard. As more terminals in the U.S. become compliant, it is critical that we stay up-to-date with the newest technologies and industry standards in order to provide optimum security.

  • What are the benefits of chip cards?

    The biggest benefit of chip cards is the reduction in card fraud. This is done through card authentication, cardholder verification, and transaction authorization. And unlike magnetic stripe cards, it is nearly impossible to create a counterfeit chip card, protecting members from counterfeit transactions. Every time you make a purchase at a chip-activated terminal, a one-time use code is generated. This code is virtually impossible to counterfeit and helps to reduce in-store fraud.

  • How does the new card work? Will it still have a magnetic stripe?

    Chip cards will do everything magnetic stripe cards do but more securely. Instead of swiping, you’ll insert the card into the terminal, sign the receipt or enter your PIN, and then remove your card. The card must remain in the terminal during the entire transaction.

  • Will my card information change?

    We will reissue your new card with the embedded microprocessor chip, but your debit card number and PIN will not be changed. For credit cardholders, your card number will not change, but if you have a PIN, it will change. Additionally, your card may have a new expiration date, so be sure to update your information with any billers that charge your card regularly.

  • Can I still use my old Visa/Mastercard debit/credit card?

    Your new Visa card replaces your existing credit card. It provides all the same features and benefits you currently receive, in addition to enhanced security and global acceptance.

    Member security is a top priority at Chartway. By staying up-to-date with new technologies and industry standards, we can continue to provide our members with supreme quality of service.

Diagram of EMV Chip card features with instructions on how to use