Chartway will NEVER contact you directly and ask for specific confidential information (login credentials, PIN, card number, etc.). Be aware of a fraudulent text scam and take extra precaution. If you are contacted unprompted, please call us at (800) 678-8765. We are here to help keep your accounts safe.
Directions: Completely fill out and submit this form. If you prefer fax or email a PDF version of this form, click here to Download/Print a PDF.
Disputes must be filed within 90 days of the transaction posting.