Chartway will NEVER contact you directly and ask for specific confidential information (login credentials, PIN, card number, etc.). Be aware of fraudulent text and phone scams and take extra precaution. If you are contacted unprompted, please call us at (800) 678-8765. We are here to help keep your accounts safe.
Directions: Completely fill out and submit this form. If you prefer fax or email a PDF version of this form, click here to Download/Print a PDF.
Disputes must be filed within 90 days of the transaction posting.