End of July:

Members will begin to receive new debit cards.

July 31, 2020:

At 11:59 p.m. on July 31, all Cadmus Credit Union systems will go down as we transition all accounts to Chartway. You will be able to enroll in Chartway’s Online Banking on August 2.

August 1, 2020:

Cadmus Credit Union fully converts to Chartway operating systems.

The Chartway fee schedule included with the Welcome Guide will be in effect as of August 1.

Members may order a free box of new Chartway checks and begin using them after August 1, 2020, by calling (877) 589-4207 and using promo code “HAPPYTOGETHER.”

August 2, 2020:

Members may begin to activate and use their new debit card as of August 2.

After the transition, you will be able to enroll in Chartway’s Online and Mobile Banking on August 2, 2020.

Why did Cadmus Credit Union merge with Chartway FCU?

Cadmus Credit Union was committed to meeting the financial needs of members for more than 60 years with convenient, affordable products and services. Given that Cadmus Printing was closing its doors, Cadmus CC was looking for a local credit union to partner with so members could continue to be served – and in new and improved ways!

Following thorough research, consideration, and discussions, the National Credit Union Association and the Virginia Bureau of Financial Institutions approved a merger between Cadmus and Chartway Federal Credit Union – a credit union admired for its financial strength and strong cultural commitment to making life more affordable and strengthening the communities it serves.

This means that effective August 1, 2020, all Cadmus members are now Chartway members – welcome to Chartway!

What are the benefits of this potential partnership?

Cadmus members will benefit from Chartway’s expansive branch and Direct Teller/ATM network, access to affordable products and services, highly competitive rates, fewer fees, a 24/7 Member Solutions Center, and the latest online, mobile, video, and telephone banking services, including mobile deposit, mobile bill pay, and digital wallets, as follows:

• The latest online, mobile, and video banking services
• Digital wallet (Apple Pay, Android Pay, and Samsung Pay) and electronic bill pay
• A 24/7 Member Solutions Center
• An expansive branch and ATM network
• A variety of affordable checking accounts
• Several versatile savings products
• Competitive rates
• Much more

We are excited about this opportunity and appreciate your support and trust. Please rest assured that we are committed to ensuring this transition process continues to go smoothly for you and to supporting you every step of the way.

Who is Chartway?

Chartway Federal Credit Union is a $2.3 billion credit union driven by a desire to make life affordable for its members through solutions rooted in its member-first commitment. Chartway offers affordable checking accounts, low loan rates, versatile savings products, and a full slate of online, mobile, video, and telephone banking services, including mobile deposit, mobile bill pay, and digital wallets. Guided by its Vision, Mission, and Values, Chartway is one of the largest credit unions in the country. With membership concentrations in Virginia, Utah, and Texas, the organization is consistently recognized for its financial strength, its commitment to putting members first, and for its philanthropic efforts through the credit union’s charitable arm, the We Promise Foundation, which has raised more than $11 million to provide life-changing experiences that bring joy, hope, and smiles to children facing medical hardship or illness.

What branch locations may I use?

Access to your accounts is available 24/7 through our Online, Mobile, Video, and Telephone banking services.

Additionally, our Video Banking service gives you face-to-face access to your Chartway representatives wherever you are. With our innovative Video Banking service, you can safely and securely: 

• Apply for a loan
• Open an account
• Sign account or loan documents
• Upload documents or information
• Plus receive excellent service to answer any questions you may have about our products and services

Learn more at chartway.com/videobanking

Finally, you’ll have access to hundreds of ATMs and CO-OP service locations once our systems have been integrated. Click here to view a full list of all branch locations and Direct Teller/ATM machines.

Will I still receive superior service?

Yes, you will continue to receive the same superior, member-focused service you do today.

Will the Cadmus phone number change?

We encourage you to call (877) 589-4207 for any partnership-related questions. Or, for any general account or financial needs, Chartway’s 24/7 toll-free phone number is (800) 678-8765.

DEPOSIT PRODUCTS

Did my member and account numbers change?

Yes, at the end of July, you should have received new member and account numbers by mail.

Has the Cadmus routing number changed?

Effective August 1, routing numbers automatically transitioned to your new Chartway account.

Do my current account and routing number still work for ACH payments, payroll deposits or government payroll/pension deposits?

Yes, although you have received new Chartway member and account numbers, Chartway will continue to process ACH payments and electronic deposits that are received with Cadmus Credit Union’s routing and account numbers.

Did the funds in my account transition to Chartway?

Yes, your account and any additional savings accounts you currently have automatically transitioned to Chartway.

What about NCUA Share Insurance Coverage?

For any insured deposit accounts, National Credit Union Share Insurance Fund insurance is combined for all your deposit accounts maintained at all branches of Chartway Federal Credit Union, including those branches operated under the “Cadmus Credit Union” trade name. The only exception to this is that if a member had deposit accounts at both Cadmus and Chartway as of the effective date of the merger, then through January 31, 2021, all such member’s Cadmus accounts are insured up to $250,000 and all such member’s Chartway accounts also are separately insured up to $250,000. After this date the deposit insurance for all such member’s deposit accounts is combined and limited to $250,000.

Should I order new checks, featuring the Chartway name / logo?

Yes, you may order a free box of new Chartway checks and begin using them by contacting us and using promo code “HAPPYTOGETHER.”

Will checks written after the transition process?

Yes, checks will continue to be processed without disruption. 

Do I need a new debit card, featuring the Chartway name / logo?

At the end of July 2020, you should have received new Chartway cards.

Does my new debit card have the same card number and PIN?

You should have received your new debit card, which features a different card number and PIN associated with that card.

What about my share certificates?

Existing share certificates will continue to keep the same terms, interest rates, and maturity dates through the current expiration date. Upon maturity, certificates may be renewed according to Chartway’s rates/terms.

What will happen to my Cadmus Credit Union account if I’ve experienced a financial hardship with Chartway that resulted in a loss of services?

At Chartway, we understand that financial hardships happen, and we strive to work with all our members to find a positive solution that will benefit all parties. Rest assured that your transferred funds will be safe and that we will work with you to find the best possible resolution. Our experienced team members are here and welcome the opportunity to work with you.

LOAN PRODUCTS/MORTGAGES

What happens to my current loans? Will the rates change?

All loans will continue to be handled the same way, with no changes in rates, terms or payment dates. There will be no change in your current monthly payment and access to your lines of credit will continue without interruption.

Will my loan documents feature the Chartway name and logo?

Existing loan documents will not change. Any new documents processed after August 1, 2020, are being processing under the Chartway name and logo.

I typically use checks to pay my loans, etc. To whom should I remit my check after the transition?

All checks should be made payable to Chartway Federal Credit Union.

Does Chartway offer a pre-approval program for loans?

Yes! A pre-approved auto loan from Chartway lets you focus on getting the best deal for your new ride. The application is easy to complete online, and we make decisions quickly!

We also offer the Chartway Car Buying Service powered by TrueCar that helps our members locate a vehicle by shopping quality dealerships online and unlock special savings just for Chartway members. Additionally, with our “Express Auto Check,” members can shop for vehicles with a check in hand.

Effective August 2, 2020, you’re able to enroll in our free Online and Mobile Banking platform. Personalize your banking experience, view balances, transfer money, and make payments. Link your accounts from other financial institutions to see all your finances in one place. Create and track budgets, set savings goals, and much more. Chartway mobile apps are available for iPhone®, iPad®, and Android® devices.

To enroll in Online Banking, please follow these steps:

1. Download our mobile app or visit Chartway.com and choose the “Enroll” link under the username field. Complete the enrollment form with your information.
2. Create a new unique username that you will use to log in going forward.
3. Choose how you would like to receive your secure access code.
4. Enter your secure access code when prompted, and create a new password.
5. Read and accept account disclosures. You may accept after scrolling to the bottom of the disclosures. 
6. After setup, you will be prompted to log in with your new information. You will go through the secure access code process again. At this time, you can choose to register your personal device.

If you have additional questions on Chartway's Online Banking, visit our FAQ page by clicking here.

Additionally, Chartway’s Video Banking lets you meet face-to-face with a Chartway Member Solutions Representative wherever you are – home, work or on-the-go. With our innovative Video Banking service, you can safely and securely:

• Speak to a Chartway representative “face-to-face”
• Apply for a loan
• Open an account
• Sign account or loan documents electronically
• Upload documents or information securely
• Get general information about our products and services

Learn more at chartway.com/videobanking.