“Everyone is so friendly!  Love my e-banking, love everything! Thank you for giving consumers a wonderful financial choice! You are the last bastion of consumer based financial services in this country!”
A Happy Customer FL


“I could not have asked for better customer service or assistance.”
Ronald H. Norfolk, VA


"Ms. Daniels is a very professional and skilled teller. Her smile and dedication assures members that their transaction will go as smoothly as possible. I see her as an asset and model employee with a radiant personality."
C. Ward Virginia Beach, VA


"Chartway ended up being my bank of choice mostly because of its good interest rates, low fees and easily accessible, LIVE, customer service. Little did I know that your service was going to blow me away! The people at Chartway have gone above and beyond all expectations when it comes to service."



"I just wanted to take the time to tell you how impressed I am with Ms. O'Neal. I have been with Chartway for about a decade and have frequented many of the branches in the Tidewater area, and I must say that Ms. O'Neal delivers the most amenable and professional customer service!"
F. Emmons Norfolk, VA


"I always felt that I was blessed to be a part of Chartway. Now I really know. In the many years that I have been a part of this Chartway family, you all have always been there for my financial needs."
E. Wiggins Houston, TX


"We want to express our appreciation for all of your efforts to secure our loan for refinancing our home recently in North Carolina. Because of Chartway, everything concerning our new loan went very smoothly and we closed without a hitch!"
J. Opsahl & G. Trout


"I just wanted to take the time and let you know how pleased I was with your team at the Greenbrier location. I will remember the exceptional service I received every time I get in my dream car!"
K. Sears VA


"I am overwhelmed by your employees' loyalty and dedication to their jobs. I am proud to be a member of Chartway Credit Union!"
S. Moreira Norfolk, VA


I know that too often you only hear about the bad service a member has received, but today is GOOD NEWS! Your employee called me with a "can do" attitude! Great job!"
C. Woodham Fredericksburg, PA


"I would like to let you know about the great employee that you have in Heidi. She took the time to offer solutions that I did not know existed! I really appreciated Heidi for that. We are looking forward to doing business with Chartway FCU again soon."
V.M. Rickett


“I just wanted to let you know what a remarkable staff you have [at Eden Way]. They are helpful, gracious, and professional. They definitely deserve a “good job!”
E. Fiero Chesapeake, VA


"I have been a member of this credit union for approximately twenty years and I will continue to patronize this place of business due to the superb service that I receive…"
S. Moreira Norfolk , VA


"It's nice to know there are some kind people in this world, but most of them (and they are employed by Chartway Federal Credit Union, of course) work at the Kellam Branch!"
S. Harris Virginia Beach, VA


“It’s about time I wrote to say how much I enjoy banking with Chartway. I applied for an overdraft loan and was approved. Rafael was great and had me approved within the hour!”
Evelyn F. Virginia Beach, VA


“As a social worker, I know that it is sometimes difficult to adhere to everyone’s’ needs, however when you employ individuals who posses the knowledge, skills and abilities to be able to confer with individuals from all socio-economical backgrounds, it’s an asset.  Mr. Johnston in your Norfolk branch possesses the above attributes.”
Sharon M. Norfolk, VA

“I don’t know who your recruiters are but they certainly know how to hire warm, friendly and caring employees ….. Also please note, I am not in the habit of recommending financial institutions to others but I assure you I’ll have no problem recommending Chartway.”

Dominic V. Virginia Beach, VA


“We have not stopped telling, all who will listen, of our wonderful experience at Chartway!”
Ernest & Melanie F. Norfolk, VA


“I will refer every one of my relatives to your company because of the treatment I received.”
Kejo H. Norfolk, VA


“I am glad that Chartway is committed to keeping such quality personnel.  And I am committed to remaining a member and exercising more of the same qualities exemplified by the Chartway staff.”
Renee Z. Norfolk, VA


“My new account experience was by far the best I’ve ever received in a financial institution.”
L'Javar M. Virginia Beach, VA


“I’ve had an account with Chartway for quite some time now, all the way back when the name was Naval Air Federal Credit Union and I must say that I’ve been nothing less than pleased.”
Ivory H. Goldsboro, NC


“I am excited about being a member of Chartway and they say the first impression is the most important.  My first impression was a great one and the entire staff is friendly and helpful.  I had been shopping around for the right bank and I know I found it in Chartway.”
Maureen J. Norfolk, VA


“My husband and I left one credit union due to a “bad banking experience” and joined Chartway.  Once we joined Chartway, we never looked back.  Your website makes banking much easier and convenient.  I look forward to Chartway serving all of our banking needs.”
Mechelle M. Norfolk, VA


“I wanted to contact someone and let them know about the excellent customer service myself and my employees have received.  I wish I experienced great customer service like this everywhere.”
Lorenzo H. Cleveland, OH


“Efficiency accompanied by courtesy is a rare combination in today’s work world.  The courtesy, personal and professionalism extended to me by the staff at the Kempsville Branch is always quite impressive.  I have been with this branch conducting business since 1993.  Such concern is refreshing and should be more widespread.  Chartway always takes care of my financial needs.”
Bernice W. Virginia Beach, VA


“My husband and I have accounts with Chartway Federal Credit Union and we look forward to a financial relationship with Chartway for many years to come.”
Betty M. Norfolk, VA


“It was not long after my car quit on me that a close friend’s car quit on him.  He has accounts with several banks and his sister even works for a bank.  It was because of the service I received at Chartway that I mentioned Chartway as an option for him on a loan.  It isn’t normal for me to write out a letter, however, the service I received was so far above normal that I felt compelled to do so.”
Howard D. Chesapeake, VA


“I was amazed when I opened the card I got from Chartway today with the Publix gift certificate!  I’m sincerely grateful, as I’ve never had a banking institution do anything like that!  Thank you all for your banking privileges.”
Jennie T. St. Petersburg, FL


“Yesterday I learned that my checkbook had been stolen and that someone was writing checks off my account.  I called Chartway customer service and went into the Newtown Branch.  As I left the Credit Union, I felt reassured that my problem would be dealt with in a timely manner.  The icing on the cake came this afternoon when I looked up my account on Chartway.com and found that the money had already been placed back into my account.  I was pleasantly surprised to learn this, as I was worried that my legitimate checks might bounce as a result of the stolen funds.  This problem was averted by your quick acting and helpful employees.  I would like to thank Chartway Federal Credit Union and your employees for helping me deal with this stressful situation.”
Corey P. Norfolk, VA


“I was online purchasing airline tickets.  Each time I would go to purchase, I was booted off line, which resulted in my account being charged $928.62 more than necessary.  I went into the General Booth Branch for assistance.  I have been a member of Chartway for over 20 years and often wondered should I change banks.  I can only say that the help I received that day will keep me around for 20 more.”
Phillip T. Virginia Beach, VA


“Three years ago my husband passed away.  I would like to commend you and your staff for the pleasant experience I have had in dealing with such a stressful situation.  Every time I had a question and called, who ever I spoke to in the Mortgage Department was always ready and willing to help me in anyway.  The financial stress of not knowing how I was going to pay my bills per month has now been relieved due to Chartway’s Mortgage Department.  Their goal is to please the customer and ensure my satisfaction.  It’s examples like this that will keep me a devoted customer.”
Shirley P. Norfolk, VA


“Your logo that says, ‘For Every Dream a Way’ is the truth!  You have made my dream come true.  Thank you Chartway Federal Credit Union!  I have been singing your praises and telling everyone that Chartway Federal Credit Union is simply the BEST!”
Freda B. Hertford, NC


“I feel like a valued customer and look forward to a long-lasting, fruitful relationship with Chartway!”
Racquel C. Norfolk, VA


“I have been a customer at Chartway for over 20 years.  The good and efficient service at Chartway is well appreciated because you rarely find a business that truly appreciates their customers.  Thank you and keep up the superb work ethics!”
Deborah S. Norfolk, VA


“It is hard these days to find good customer service, but I found that and more today at Chartway Federal Credit Union.  After my experience today, Chartway Federal Credit Union will continue to be my number one choice for my banking needs.”
Diane W. Chesapeake, VA


“You have taken the term “member services” to a new level for me!”
Linda M. Chesapeake, VA


“I just want to thank Chartway for employing “quality” people throughout the organization.  I want to say that my wife and I have been very satisfied with the people and the service at Chartway.”
Paul M.


“I am now considering Chartway my one-stop financial organization.”
Ron H. Chesapeake, VA


“I used to have accounts at four other institutions, but I left them all because of the difference in service.”
Leaonard P.


“I am delighted to be doing business with a firm whose employees are so knowledgeable, polite and helpful.”
Fern R. Davie, FL


“It’s good to know that bankers, or should I say Credit Union officials, have a personal side that allows them to really hear the need of the customer.”
Linda M. Chesapeake, VA


“I have been with Chartway for a number of years and I have been quite pleased with the service I have received.”  “…once again, this makes me proud to be a member of Chartway Federal Credit Union.”
Beth M. Chesapeake, VA