When you choose a financial institution, you expect, without a doubt, that your funds will be safe and secure, which is probably one of the reasons why you chose Chartway. And you want to feel confident that ALL of your personal financial information is safeguarded. At Chartway, we have the utmost respect for your financial privacy, and we always will

The federal government has passed a law requiring all financial institutions to disclose the information they collect and whom they share it with. So, this document will serve as Chartway’s privacy notice. We pride ourselves in keeping your private financial matters just that — private. We do not sell your individual information to outside vendors so we can make a profit, nor do we provide it to third parties not associated with the credit union for them to make a profit. We also take every precautionary measure to keep your financial data safe and sound within our operating system.

We do collect non-public personal information about you, such as data you provide to us when applying for any Chartway product or service, information regarding your transactions with us and our affiliates and information we receive from consumer reporting agencies.

We may share this information with our affiliates, with companies that perform marketing services on our behalf or with other financial institutions with which we have joint marketing agreements. This information will only be shared if we think it will provide our members with improved quality service. And we only work with companies that contractually agree to safeguard and to limit the use of information we have provided. We do NOT permit these companies to sell the information to other third parties. We may share information with third parties in order to process transactions on your behalf, conduct the operations of the credit union, follow your instructions as you have authorized and protect the security of your financial records. If you terminate your membership with the credit union, we will not share information we have collected about you, except as permitted by law.

In addition, all our employees and volunteers must sign and uphold our Code of Ethics, which requires them to preserve and protect the privacy and confidentiality of members’ financial records and transactions. We also have numerous procedures that meet federal regulations to safeguard your non-public personal information.

Again, please rest assured that your personal information is safe with us. It always has been and it always will be.