What is my login to eBranch? How do I access my account?
What if I want to change my PIN?
How long does it take to register? What information is required?
Is there any fee for using eBranch?
How do I change my e-mail address for eStatements?
What can I do with eBranch?
I set up a transfer, and the money was not transferred as I requested. What can I do?
I have multiple accounts. How do I access all my accounts online?
I have multiple accounts. Can I transfer between accounts?
Can I use eBranch to transfer funds to another account within Chartway that I am not on?
Can I use eBranch to transfer funds to another institution?
Can I order ATM or check cards, checks and address changes online?
How do I process a Stop Payment online?
Q. What is my login to eBranch? How do I access my account?
A. To log on to eBranch Internet Banking, simply enter your basic account number (no prefix or suffix) and your current Call-24 personal identification number (PIN). You may also access your account by telephone with Chartway’s Call-24 Automated Telephone Banking with the same information (account number and PIN). If you do not have a Call-24 PIN, please call our Contact Center to speak with a representative who can provide you with one.
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Q. What if I want to change my PIN?
A. Both eBranch Internet Banking and Call-24 Automated Telephone Banking allow you to change your personal identification number (PIN). In eBranch, please use the ‘Personal Profile’ link located on the left-hand menu. In Call-24, please use option ‘9’ to change your Call-24 PIN.
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Q. How long does it take to register? What information is required?
A. Registration is immediate. You will need only your account number and PIN. If you have never accessed previously, you will be shown the service disclosure and will need only agree to the terms outlined prior to proceeding.
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Q. Is there any fee for using eBranch?
A. eBranch Internet Banking access and usage are provided to all of our members at no cost.
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Q.How do I change my e-mail address for eStatements?
A. In the personal profile available from the sidebar is a link to update your e-mail throughout the eBranch service. With the integration of eStatements, changes here will update your notification e-mail address for your statements as well.
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Q. What can I do with eBranch?
A. eBranch Internet Banking is the safe, simple and secure way to access all of your Chartway accounts 24 hours a day from the comfort of your home or office. Check balances, view account histories, transfer between accounts and even set up recurring and future-dated transfers. In addition, you can view all of your Chartway loans, including credit cards, and make payments online. What’s more, you can apply for a loan and open new accounts, like checking, special share accounts, custom share, certificates and more.
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Q. I set up a transfer, and the money was not transferred as I requested. What can I do?
A. You will want to verify (for scheduled recurring transfers) that the number of transfers you setup has not been exceeded. (i.e. if you have specified six (6) weekly transfers, eBranch will automatically halt processing with the 6th completed request).
If you would, please verify that there were available funds from the originating account at the time of the transfer request. Any holds on funds due to Check Card purchases, large check or ATM deposits, or other reasons may have reduced available funds below the transfer amount.
In addition, if this transfer request is from a savings account, please verify that you have not exceeded the limit of six (6) transfers per calendar month as stipulated by Federal Regulation D. Regulation D limits the number of transfer from a savings account to any other type of account to no more than six (6) per month. If you are still unable to locate the cause, please call our Contact Center.
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Q. I have multiple accounts. How do I access all my accounts online?
A. Each account is considered a separate listing. You will want to register each account for access to eBranch. You may use the PIN change feature to use the same information for all of the accounts.
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Q. I have multiple accounts. Can I transfer between accounts?
A. Yes, you can transfer between your Chartway accounts using both eBranch Internet Banking and Call-24 Automated Telephone Banking. To do so, the accounts need to be set up to allow for this type of cross-account access. You can request cross-account access at any of our convenient branches, by phone through our Contact Center or in writing. Please note that both accounts must list your name as a primary or joint account holder and that you may only transfer funds from the account you logged into. No balance information will be displayed for the accounts you have linked for cross-account access.
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Q. Can I use eBranch to transfer funds to another account within Chartway that I am not on?
A. Unfortunately, eBranch Internet Banking cannot process a request to transfer funds to a Chartway account that you are not a primary or joint owner. To process the transfer, please visit any of our convenient branches or send us a written request to complete the transfer.
Additionally, Bill Payer has a Pay Anyone feature. The Bill Payer service will allow you to enter information as an Individual Payee instead of a Business Payee to deliver funds to a person directly. If you enter the routing and account information for the payee, the system will send the funds electronically to the account you specify. Through Bill Payer, your name need not appear on the receiving account. Bill Payer can only send funds to a US financial institution.
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Q. Can I use eBranch to transfer funds to another institution?
A. Unfortunately, eBranch cannot process this type of transaction. To transfer funds to another financial institution, please call our Contact Center or stop by any convenient branch location. If the bank-to-bank transfer request is going to an account that you own, the request can be processed by phone. If the bank-to-bank transfer request is going to an account that you do not own, a written request is required.
Additionally, Bill Payer has a Pay Anyone feature. The Bill Payer service will allow you to enter information as an Individual Payee instead of a Business Payee to deliver funds to a person directly. If you enter the routing and account information for the payee, the system will send the funds electronically to the account you specify. Through Bill Payer, your name need not appear on the receiving account. Bill Payer can only send funds to a US financial institution.
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Q. Can I order ATM or check cards, checks and address changes online?
A. eBranch allows you to order online. Log on to your eBranch account and choose the detailed view of your savings or checking account. From the left-hand menu, click on the link to order an ATM card/Check Card/Checks. Please allow up to 10 business days for your order to arrive by mail.
You may also change your address via eBranch. Simply log on to your eBranch account and click on ‘Personal Profile’ from the left-hand menu. The ‘Personal Profile’ link gives you the option to change your address.
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Q. How do I process a Stop Payment online?
A. Log on to eBranch Internet Banking and select a detailed view of your checking account. Then click on "Stop Payment" from the left-hand menu. The system will walk you step-by-step through the request.
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